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Tourist
Posts: 6
Accepted Solution

DashWare Crashing on Create Video - Windows 10 (SOLVED)

I'm doing a writeup here because I searched for days and didn't find the answer posted anywhere. I had to resolve it after much painstaking effort.

 

TL;DR - Install Visual C++ Redistributable 2015 (x64 worked for me) - Read below for the deets

 

DashWare 1.9.1 would crash whenever I tried to create a video on a particular PC, and I knew 100% it wasn't a driver or hardware problem. Here is what happened:

 

  • I was using 2 Windows 10 PCs (Creators Edition, the May 2017 major version release) to produce DashWare overlays on my GoPro footage.
  • I swapped the SSD on one of the machines to the same SSD model with larger capacity, and reinstalled Windows 10 using the creation utility which downloads the latest possible build (Creators edition noted above) and installed all my drivers
  • First thing I did was install GoPro Quik (which installs GoPro studio)
  • Second thing I did was install DashWare
  • Went to create a video and was greeted with "DashWare Stopped Working" crash
  • Event viewer showed the following error:

Application: DashWare.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException

 

  • Finally, after days of troubleshooting, I installed procmon (process monitor) to see if I could find what file DashWare couldnt find
  • there were many File Not Found categories in relation to the DashWare executable, i searched for and ultimately came across one: VCRuntime140.DLL - googling revealed this is the Visual C++ 2015 redistributable DLL
  • Installed VCredist64.exe (for 2015, of course) and it worked right away

 

Someone please let the devs know to package this in with the installer!

 


Accepted Solutions
Sightseer
Posts: 1

Re: DashWare Crashing on Create Video - Windows 10 (SOLVED)

Agress with above solution.  Using Windows 10.  This link solved problem for me.  

 

https://www.microsoft.com/en-us/download/details.aspx?id=48145

 

 

View solution in original post


All Replies
Sightseer
Posts: 1

Re: DashWare Crashing on Create Video - Windows 10 (SOLVED)

Agress with above solution.  Using Windows 10.  This link solved problem for me.  

 

https://www.microsoft.com/en-us/download/details.aspx?id=48145

 

 

Tourist
Posts: 2

Re: DashWare Crashing on Create Video - Windows 10 (SOLVED)

Thanks for posting this solution, the error was driving me nuts.

Tourist
Posts: 6

Re: DashWare Crashing on Create Video - Windows 10 (SOLVED)

Glad I could help. Gimme a "high five" to improve the rating of the post.

thanks!
Sightseer
Posts: 1

Re: DashWare Crashing on Create Video - Windows 10 (SOLVED)

So, this did fix the crash error when "Creating Video".....however it took over 4 hours, yes FOUR HOURS to save the video!?! Any fixes for this? Did I do something wrong? It was a 57minute video with gpx file from Geo Tracker.......however this is the first time I've ever actually completed a video edit, I'm thinking it will be the last as well Smiley Sad

Explorer
Posts: 12,069

Re: DashWare Crashing on Create Video - Windows 10 (SOLVED)

4X the original video length doesn't sound unreasonable unless you have a powerhouse machine designed for video editing.
Tourist
Posts: 6

Re: DashWare Crashing on Create Video - Windows 10 (SOLVED)

Sounds like you've got an average PC, actually. Your illustration of "saving" the video oversimplifies what's actually happenning - Dashware is going through each and every frame of your hour-long video and adding the gauges showing the corresponding data in that exact moment. This takes processing power just like any other video processing action you'd complete in GP Studio or otherwise.

 

Next time something(anything) is taking a long time on your computer, open up the task manager and see what's going on. You can spot processor/memory bottlenecks immediately if that is the case. Going further, under the performance tab of the task manager in windows 10, you can click on the performance monitor link at the bottom to get into even greater detail. These tools are made available to you, and you should know how to use them to your advantage.

 

If you're going to rely on your computer for video editing, I recommend at least a quad core CPU, each core with very high clock speeds (3.5ghz+) and very fast RAM. The quantity is really not all that important beyond 8GB, just as long as it is very fast. Upgrading my PC from 1600mhz DDR3 to 2133mhz DDR3 literally increased my video processing rate by 33% which corresponded 1:1 to the increase in memory speed.

 

Good luck.

Sightseer
Posts: 1

Re: DashWare Crashing on Create Video - Windows 10 (SOLVED)

[ Edited ]

You sir are awesome.

I bow to your accomplisment and promise to offer sacrifices.

 

I'd tried several times to get this working and this last effort found your post.

 

My youngest may object to changing his name, but he'll get over it.

 

edit: forgot to mention for others that I'm using Win 7 64 and fixed it slicker than __ on a brass knob!