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Reply
GoPro
Posts: 7,967

Re: Created clips have heavy distortion

Hello @epicflame75810. Quik for desktop should ot auto-stretch the camera's footage. Have you been able to rotate the video within Quik? How did it go?

Tourist
Posts: 6

Re: Created clips have heavy distortion

Yes, I can rotate the videos but I don’t want to have the choice of either watch a portrait orientation that is distorted or watch a landscape video with my head tilted to the side. I believe the fault is a bug in the windows desktop Quick. Please try recording a portrait video on a GoPro and then try to make a portrait clip on Windows Quik, I suspect you will have the same issue.
GoPro
Posts: 7,967

Re: Created clips have heavy distortion

We actually did a test with a number of HERO7 Black cameras. We recorded in portrait, but the playback in portrait was fine and viewable like how it is on the camera. Rotating the file 90 degrees shifts the orientation accordingly without image distortion. If there is one available, try using a different card, or a different computer to further isolate the issue. If it persists, our team at https://gopro.com/help/ContactUs will be able to assist you further. Thanks!

Tourist
Posts: 2

Re: Created clips have heavy distortion

I have exactly the same issue with GoPro Quik version 2.7.0.945.

 

Got a new Go Pro 7 Silver, clipped it to the side of the helmet, recorded a ride (about 15 minutes), then went to do the most basic edit with Quik desktop - just to snip a 15s portion of the video.

 

Really suprised that the most basic first video edit I tried was distorted, so tried a number of different settings (saving as 1080p 30fps), with all saved edited footage completed unwatchable due to this issue.   

 

After reading this thread, I tested with a short landscape footage; and it worked perfectly.

 

After a bit of testing, I think this is a basic defect in functionality as:

  • Simple edits of the same portrait (vertically aligned) footage in GoPro Quik, works OK (but slower with less space on my Android phone, so I want to use my laptop)
  • Simple edits of the same portrait footage in another tools (I tried VLC for a quick test) works
  • Using the Desktop Quik app, the videos are consistently distorted to an unwatchable extent    

I am suprised this is not reproducable by your testers. It seems pretty straightforward to me; record in portrait, edit in Go Pro Quik for Desktop (latest version of Windows 10 64-bit), save a short clip and observable.

 

As somebody who works in Software Dev I know some bugs are not easy to reproduce easily, so is there anything I can do to assist getting this fixed? It kills for me the easy and enjoyment of my new Go Pro. I am happy to share before and after footage, and/or machine specs. Alternative would be to create a Windows 10 VM and see if it can be reproduced in a clean environment that your testers can use. 

Annotation 2019-08-26 172232.png
GoPro
Posts: 9,706

Re: Created clips have heavy distortion

Hello @epiccliff64270

 

Sorry for the delay in replying.

Does the same happen when editing using a different application?

You may also test this with Quik for mobile.

Let us know how it goes.

 

Thanks!
Ej

 

 

 

Tourist
Posts: 2

Re: Created clips have heavy distortion

As above.

 

Does not happen with other applications.

Does not happen with GoPro Quik on my Android mobile. 

 

Just GoPro Quik for Desktop

 

 

GoPro
Posts: 9,706

Re: Created clips have heavy distortion

Thank you for the informaition @epiccliff64270

I'll have this shared to the team.

 

Please continue checking our website for updates.

 

Regards,

Ej