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GoPro Apps for Desktop
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Tourist
Posts: 2

Create

Hello my desktop quik apps is not working properly for some reason in create mode I cannot seem to play the preview it is just a black screen and also in create mode the gopro soundtracks are not playing either.

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GoPro
Posts: 6,097

Re: Create

 

Hi @toughwave13585,

 

May I know the complete specs of your device? 

Can you please provide the details of your processor and graphics card?

 

Also the Resolution of the video you're trying to edit.

 

 

Thanks,

-Jay 

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Tourist
Posts: 2

Re: Create

My processor is Intel 7th gen Core i7 and my graphics card is NVIDIA'S GEFORCE GTX 1060.  I am pretty sure the video is in 1080.  I'm not sure what happened because I used it before and it has worked but I haven't gotten on in a while and it just didn't work this time I also updated the app yesterday.  

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GoPro
Posts: 6,097

Re: Create

 

Hi @toughwave13585,

 

You can try to create a new  local account on your computer and check if that will work. 

 

Regards,

-Jay