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Nomad
Posts: 279
Accepted Solution

Corrupt Mux?!?

Hello everyone,

 

As I was trying to convert a clip in GoPro Studio, I received an error message along the lines of "Cannot convert due to corrupt mux, please re-install." I was kind of afraid that I had somehow corrupted my entire computer and would like to know why this message appeared and how to prevent it from happening again. 

 

Thanks in advance!

 

I did manage to resolve it by closing Studio, reopening it, and restarting my project from scratch. I would still like to know about this issue though.


Accepted Solutions
GoPro
Posts: 3,924

Re: Corrupt Mux?!?

Hi @maplepanda,

 

I am sorry to hear about the issue you are having with your project. I have not heard of this specific issue. I would recommend reaching out to support directly to see if they can further assist. https://gopro.com/help/PKBContactus

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Corrupt Mux?!?

Hi @maplepanda,

 

I am sorry to hear about the issue you are having with your project. I have not heard of this specific issue. I would recommend reaching out to support directly to see if they can further assist. https://gopro.com/help/PKBContactus

 

Best,

Ryan