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Tourist
Posts: 2
Accepted Solution

Computer not detecting files/SD Card on GoPro6 Black

When I connect my GoPro to the computer, neither windows explorer nor GoPro Quik detect any files nor the presence of an SD card on the camera. I can view the videos on the camera just fine, and can import the videos via SD card separately from the GoPro. I have tried reformatting SD card and logging in back to Quik but same problem persist. No prompt appearing at Quik and windows explorer.


Accepted Solutions
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GoPro
Posts: 7,104

Re: Computer not detecting files/SD Card on GoPro6 Black

It could be the computer, @kingkaka71. The only way to tell is to use a different computer and see how it goes. 

 

Although, it could also be the cable. Make sure that you are using the USB cable that came with  the camera. If not,  there is a chance that you are using a power only USB cable which would be the reason the computer is not connecting because there are no data wires. You can verify this by using a different cable. 

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All Replies
GoPro
Posts: 7,104

Re: Computer not detecting files/SD Card on GoPro6 Black

Hello @kingkaka71

 

Good to know that you are still able to access your media through your computer. I understand it would be more convenient to just plug the camera directly to the computer and automatically import your GoPro media. See if the steps below will help clear the issue: 

It is important that you have the latest version of Quik installed on your computer, that your camera is manually update to the latest firmware and that you are using a USB cable is in good condition. 

Let us know how it works out. 

 

Best regards, 
Marius

 

Tourist
Posts: 2

Re: Computer not detecting files/SD Card on GoPro6 Black

Hi @mariustanya,

Thanks for the prompt reply. I have tried all the above but the problem still persist. In Device Manager,the portable devices seems to be not communicating properly with the computer.Do you think the computer is the problem? I have attached the screenshot to the location of the device

Screenshot (18).png
Highlighted
GoPro
Posts: 7,104

Re: Computer not detecting files/SD Card on GoPro6 Black

It could be the computer, @kingkaka71. The only way to tell is to use a different computer and see how it goes. 

 

Although, it could also be the cable. Make sure that you are using the USB cable that came with  the camera. If not,  there is a chance that you are using a power only USB cable which would be the reason the computer is not connecting because there are no data wires. You can verify this by using a different cable.