Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-375108%22%20slang%3D%22en-US%22%3EComputer%20not%20compatible%20(But%20the%20specs%20are%20correct)%20Hevc%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-375108%22%20slang%3D%22en-US%22%3E%3CP%3EAfter%20updating%20my%20camera%20to%20the%20latest%20firmware%20I%20cannot%20edit%20my%20footage%20anymore%20in%20GoPro%20Quick.%3C%2FP%3E%3CP%3ESomehow%20it%20is%20now%20HEVC%20encoded.%20Something%20the%20camera%20did%20not%20do%20before%20when%20shooting%3C%2FP%3E%3CP%3Ein%202.7K.%20Then%20Quick%20tells%20me%20that%20my%20computer%20is%20not%20compattible.%20Strange%2C%20since%20I%20checked%3C%2FP%3E%3CP%3Ethe%20requirements%20and%20it%26nbsp%3B%20ticks%20all%20the%20boxes.%20Now%20I%20can%20use%20several%20other%20programs%20but%20those%3C%2FP%3E%3CP%3Edo%20not%20allow%20me%20to%20use%20any%20of%20the%20recorded%20data%20or%20hilights%20which%20is%20a%20big%20disadvantage.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3EHERO7%20Black%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CDIV%20class%3D%22info%22%3E%3CP%3E%3CSTRONG%3Ev1.80%20%7C%20August%2014%2C%202019%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3EWIndows%2010%20Pro%20(64Bit)%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3ECoffee%20lake%20processor%20%3C%2FSTRONG%3E%3C%2FP%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-375108%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-376325%22%20slang%3D%22en-US%22%3ERe%3A%20Computer%20not%20compatible%20(But%20the%20specs%20are%20correct)%20Hevc%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-376325%22%20slang%3D%22en-US%22%3E%3CP%3ETry%20adjusting%20the%20frame%20rate%20in%20your%202.7K%20video%20from%2060fps%20to%2030fps.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAlso%20realize%20two%20other%20things.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1%3A%26nbsp%3B%20Windows%2010%20update%20(fall%20creator)%20removed%20HEVC%20support%2C%20you'll%20need%20to%20pay%20%240.99%20for%20the%20codec%2C%20or%20use%20VLC%20player.%26nbsp%3B%20You%20can%20also%20use%20a%20freeware%20program%20such%20as%20Handbrake%20to%20convert%20your%20H.265%20footage%20to%20H.264%20(which%20you%20can%20then%20edit).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E2%3A%26nbsp%3B%20GoPro%20QUIK%20for%20Windows%20doesn't%20support%20HEVC%20video.%26nbsp%3B%20So%20even%20with%20the%20codec%20installed%2C%20you%20still%20won't%20be%20able%20to%20use%20Quik%20to%20edit%20these%20files.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 1

Computer not compatible (But the specs are correct) Hevc

After updating my camera to the latest firmware I cannot edit my footage anymore in GoPro Quick.

Somehow it is now HEVC encoded. Something the camera did not do before when shooting

in 2.7K. Then Quick tells me that my computer is not compattible. Strange, since I checked

the requirements and it  ticks all the boxes. Now I can use several other programs but those

do not allow me to use any of the recorded data or hilights which is a big disadvantage.

 

HERO7 Black

v1.80 | August 14, 2019

WIndows 10 Pro (64Bit)

Coffee lake processor

Nomad
Posts: 993

Re: Computer not compatible (But the specs are correct) Hevc

Try adjusting the frame rate in your 2.7K video from 60fps to 30fps.

 

Also realize two other things.

 

1:  Windows 10 update (fall creator) removed HEVC support, you'll need to pay $0.99 for the codec, or use VLC player.  You can also use a freeware program such as Handbrake to convert your H.265 footage to H.264 (which you can then edit).

 

2:  GoPro QUIK for Windows doesn't support HEVC video.  So even with the codec installed, you still won't be able to use Quik to edit these files.