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Sightseer
Posts: 2
Accepted Solution

Cloud upload fails when uploading 7 minute video

I purchased the cloud plus account and my 7 minute video never uploads. It gets to the end of process and never completes properly. The video is no longer on my camera it is saved into my GoPro Quick desktop account. It reached the end of process but never confirms upload.

Accepted Solutions
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GoPro
Posts: 12,989

Re: Cloud upload fails when uploading 7 minute video

 

Thanks for getting back to us @loyalstar58486

 

Try uploading the video via gopro.com

 

For reference, you may check this link: https://gopro.com/help/articles/block/How-to-Add-Media-to-GoPro-Plus

 

Let us know how it goes.

 

Regards,

Ej

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GoPro
Posts: 12,989

Re: Cloud upload fails when uploading 7 minute video

 

Hi @loyalstar58486

 

 

As per the GoPro Plus terms you can store up to 35 hours of video in the cloud.

Kindly check if this limit has not been reached.

 

You may also test importing or uploading the video on YouTube and see if it uploads just fine.

 

Thanks!
Ej

 

Highlighted
Sightseer
Posts: 2

Re: Cloud upload fails when uploading 7 minute video

I’m under 1GB. Also I’m unable to post this video on Facebook and YouTube.
Highlighted
GoPro
Posts: 12,989

Re: Cloud upload fails when uploading 7 minute video

 

Thanks for getting back to us @loyalstar58486

 

Try uploading the video via gopro.com

 

For reference, you may check this link: https://gopro.com/help/articles/block/How-to-Add-Media-to-GoPro-Plus

 

Let us know how it goes.

 

Regards,

Ej