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Tourist
Posts: 8

Carga muy lenta GoPro Fusion

La cámara GoPro Fusion tarda 6 horas con un cargador estándar, cuando la guía del usuario dice que lo hace en 3,5 horas.

 

La luz roja de carga parpadea mucho.

 

¿Es normal o hay algún problema?

 

Gracias.

José Ramón

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GoPro
Posts: 6,097

Re: Carga muy lenta GoPro Fusion

 

Hi @josercano,

 

May I know where do you charge it?

 

Are you charging it on a computer? 

 

 

 

Regards,

-Jay 

Highlighted
Tourist
Posts: 8

Re: Carga muy lenta GoPro Fusion

With a wall charger: output of 5 V: 2,5 A

 
The GoPro seems to be very hot.. The red light blinks very often.
 
Thanks.
José Ramón
Highlighted
GoPro
Posts: 6,097

Re: Carga muy lenta GoPro Fusion

 

Got it @josercano

 

If that's the case you may try to contact our customer support team and ask for assistance. 

They might be able to help. 

 

You may contact them via phone or chat. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Highlighted
Tourist
Posts: 8

Re: Carga muy lenta GoPro Fusion

Thanks Jay.

Highlighted
GoPro
Posts: 6,097

Re: Carga muy lenta GoPro Fusion

 

You're welcome @josercano,

 

Please let us know how it goes. 

 

 

Highlighted
Tourist
Posts: 8

Re: Carga muy lenta GoPro Fusion

Apparently, a phone call to the Spanish centre suggested me to update the software of the camera. So far, once updated it works, but I have to try charging it when I ran out the camera again.

 

By the way, I would be much easier for users to get the software updated when is bought, at the latest version. It is not the business of a client. The client pays for everything included, at least for the first time.

 

Thanks for your attention.

 

José Ramón