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%3CLINGO-SUB%20id%3D%22lingo-sub-44875%22%20slang%3D%22en-US%22%3ECant%20see%20all%20my%20uploaded%20media%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-44875%22%20slang%3D%22en-US%22%3E%3CP%3EIve%20got%20a%20problem%20viewing%20my%20media%20thats%20been%20uploaded%20to%20GoPro%20Plus%20cloud.%20I%20uploaded%20a%20lot%20of%20files%20through%20Quik%20and%20I%20could%20see%20them%20all%20in%20the%20MEDIA%20section%20of%20Quik.%20However%2C%20when%20I%20restarted%26nbsp%3Bmy%20Mac%20%26nbsp%3BI%20can%20now%20only%20see%20a%20few%20of%20the%20videos.%20I%20have%20logged%20onto%20GoPro%20Plus%20on%20Safari%2C%20and%20I%20can%20see%20all%20the%20files.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHow%20do%20I%20fix%20Quik%20so%20I%20can%20see%20everything%3F%20The%20Filter%20is%20set%20to%20ALL%20so%20I%20should%20be%20able%20to%20see%20what%20I%20can%20see%20via%20Safari%2C%20right%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-44875%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20PLUS%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Mac%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-44890%22%20slang%3D%22en-US%22%3ERe%3A%20Cant%20see%20all%20my%20uploaded%20media%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-44890%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F24847%22%20target%3D%22_blank%22%3E%40thaigreencurry%3C%2FA%3E%20-%20We%20just%20experimented%20with%20this%20and%20when%20we%20removed%20a%20file%20from%20our%20computer%20(the%20actual%20mp4%20file)%20that%20was%20linked%20our%20Quik%20for%20Dashboard%20and%20our%20PLUS%20account%2C%20the%20file%20was%20still%20in%20PLUS%2C%20but%20disappeared%20from%20Quik%20for%20Desktop.%20We%20then%20closed%20and%20restarted%20Quik%20for%20Desktop%20and%20the%20file%20(linked%20to%20the%20cloud%20now)%20reappeared.%20I'd%20suggest%20restarting%20Quik%20and%20see%20if%20that%20fixes%20this.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-44892%22%20slang%3D%22en-US%22%3ERe%3A%20Cant%20see%20all%20my%20uploaded%20media%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-44892%22%20slang%3D%22en-US%22%3E%3CP%3EI%20tried%20closing%20Quik%20and%20restarting%20it%2C%20but%20the%20media%20was%20still%20missing.%20I%20then%20tried%20logging%20out%20of%20my%20account%2C%20closing%20Quik%20and%20then%20restarting%20and%20the%20media%20was%20still%20missing.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20left%20it%20for%20about%20an%20hour%20now%2C%20and%20tried%20opening%20Quik%20again%2C%20and%20the%20media%20has%20reappeared!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20for%20the%20help%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Hiker
Posts: 13
Accepted Solution

Cant see all my uploaded media

Ive got a problem viewing my media thats been uploaded to GoPro Plus cloud. I uploaded a lot of files through Quik and I could see them all in the MEDIA section of Quik. However, when I restarted my Mac  I can now only see a few of the videos. I have logged onto GoPro Plus on Safari, and I can see all the files.

 

How do I fix Quik so I can see everything? The Filter is set to ALL so I should be able to see what I can see via Safari, right?


Accepted Solutions
GoPro Community Manager
Posts: 5,853

Re: Cant see all my uploaded media

@thaigreencurry - We just experimented with this and when we removed a file from our computer (the actual mp4 file) that was linked our Quik for Dashboard and our PLUS account, the file was still in PLUS, but disappeared from Quik for Desktop. We then closed and restarted Quik for Desktop and the file (linked to the cloud now) reappeared. I'd suggest restarting Quik and see if that fixes this.

 

Thanks,

Jeff

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All Replies
GoPro Community Manager
Posts: 5,853

Re: Cant see all my uploaded media

@thaigreencurry - We just experimented with this and when we removed a file from our computer (the actual mp4 file) that was linked our Quik for Dashboard and our PLUS account, the file was still in PLUS, but disappeared from Quik for Desktop. We then closed and restarted Quik for Desktop and the file (linked to the cloud now) reappeared. I'd suggest restarting Quik and see if that fixes this.

 

Thanks,

Jeff

Hiker
Posts: 13

Re: Cant see all my uploaded media

[ Edited ]

I tried closing Quik and restarting it, but the media was still missing. I then tried logging out of my account, closing Quik and then restarting and the media was still missing.

 

I have left it for about an hour now, and tried opening Quik again, and the media has reappeared!

 

Thanks for the help