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Reply
Tourist
Posts: 1
Accepted Solution

Cannot start Gopro Quick in macOS High Sierra

Hello,

 

I could install Gopro Quick on my brand new MAcBook pro with macOS High Sierra.

However, when I start the application, it crashes systematiquel systemically.

 

Could anyone help me ?  

Error message attached below

 Capture d’écran 2018-03-12 à 15.52.37.png

 

 


Accepted Solutions
GoPro
Posts: 3,924

Re: Cannot start Gopro Quick in macOS High Sierra

Hey @odelens,

 

If you are still running into some issues getting that to launch our Support Team should be able to help troubleshoot your specific system! You can get in touch by Phone or Chat:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Cannot start Gopro Quick in macOS High Sierra

Hey @odelens,

 

If you are still running into some issues getting that to launch our Support Team should be able to help troubleshoot your specific system! You can get in touch by Phone or Chat:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

Sightseer
Posts: 1

Re: Cannot start Gopro Quick in macOS High Sierra

As far as I can tell this is a simple in-compatibility problem with the file system, if you are using the most recent APFS which is case-sensitive. I had the same problem: The app was instantly crashing after starting it. So I had to change the file system to APFS non-case-sensitive. 

Now the app is working again. 

 

How I found out? The OneDrive sync app has the same problem: You cannot select a folder on a APFS CS drive and it is actually telling it to the users. 

GoPro
Posts: 8,327

Re: Cannot start Gopro Quick in macOS High Sierra

Hello @boldcliff57205

 

Thank you for sharing! Great to hear that the issue has been resolved for you. 

 

Best regards, 
Marius

Sightseer
Posts: 2

Re: Cannot start Gopro Quick in macOS High Sierra

Hi all, 

I'm running Quik version 2.3 on APFS case-sensitive.

I'm unable to update to a new version ( 2.5 or 2.6 ) since the app crash as soon as I launch it. The only solution is to go back to 2.3 

 

Is this also related to the filesystem? 

 

Thanks

 

 

GoPro
Posts: 8,327

Re: Cannot start Gopro Quick in macOS High Sierra

Hello @ingdavidino

 

We cannot say for certain but that is a factor that could be looked into. Check out if @boldcliff57205 ' s shared solution will help. He mentioned that he was able to resolve the issue by changing the file system to AFPS non-case-sensitive and this made the app work. 

 

Thanks, 
Marius

Sightseer
Posts: 2

Re: Cannot start Gopro Quick in macOS High Sierra

Hi @mariustanya,
thank you for your answer.

As you probably know, changing the filesystem is not something quick.
To be honest I was looking for another solution.
GoPro
Posts: 10,710

Re: Cannot start Gopro Quick in macOS High Sierra

 

Hi @ingdavidino

 

Kindly go over these troubleshooting steps:

  • Restart your computer.
  • Create a new admin account and verify if the other account is able to open Quik for desktop. 
  • Uninstall and reinstall Quik for desktop.

The above steps should help get you back up and running, but if these steps doesn't resolve your issue, please contact GoPro Customer Support and give them your computer's operating system and Quik for desktop version number so they can help you faster.

 

 

Regards,

Ej