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Sightseer
Posts: 1

Cannot see my videos on SD card (computer) from hero 7 only on gopro?

Hey GOPRO, I cannot see my gopro videos on my computer/app/galaxys9. I can only see them on the hero 7. What is the deal? I thought it was a reformatting issue, i have reformatted it. still no change. I WANT MY VIDEOS!!! FIX THIS!!

GoPro Community Manager
Posts: 7,022

Re: Cannot see my videos on SD card (computer) from hero 7 only on gopro?

The easiest one to address is your computer, so let's start there. How are you moving the files onto your computer? Are the files showing up as normal mp4 video files? What app are you using to play the files on your system? Do the files open, and if so, are you able to hear the audio but not see the video? Do you have a special setup on your computer like multiple graphics cards? Are you getting any specific error messages when you try to open the files?