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Sightseer
Posts: 8

Cannot see camera in gopro quick import button

simply since mojave update i cannot import files from my go pro anymore 

 

I just see my cam without the import button with a weird ui 

 

i cannot explain to you how frustrating this is 

 

i tried reinstalling didnt woork please make an update to solve this

Screen Shot 2018-09-29 at 11.21.11 PM.png
Sightseer
Posts: 3

Re: Cannot see camera in gopro quick import button

The same happened for me too. Did you find anything to fix this?

GoPro
Posts: 6,689

Re: Cannot see camera in gopro quick import button

Hello @bravestar77220 and @bbbarna

 

Thank you for the feedback. Sorry to hear about the trouble. There is currently an observed issue with Quik for desktop and Mac OS Mojave. Our team is ware of this and is working towards a resolution. In the meantime, try manually importing your GoPro Media through Quik by using an SD card adapter. We will keep you posted once we hear back from the team. 

 

Let us know how it goes with the manual import.

 

Many thanks, 
Marius 

Sightseer
Posts: 8

Re: Cannot see camera in gopro quick import button

thank you for replying to this, 

 

i expected that was the issue however i did not have an sd card reader

 

i put the card in an android tablet and used it as reader hehe :) 

 

hope you guys patch this soon 

 

give ur developers pizza and lets get it done

GoPro
Posts: 6,689

Re: Cannot see camera in gopro quick import button

Hello Everyone, 

 

We are currently working on the issue and there is additional information that we would like to get from you. 

Please connect your camera to your Mac and see if the Image Capture app will be able to detect it. 

You can follow instructions here as guide on how to do it. 

We would love to hear back from you. 

 

Many thanks, 
Marius

Sightseer
Posts: 3

Re: Cannot see camera in gopro quick import button

Hey Marius,

 

Yes when I connect my Hero 6 to my Mac, the Image Capture app recognisez my camera, but I can't see the videos on it. Képernyőfotó 2018-10-04 - 10.15.38.png

Sightseer
Posts: 1

Re: Cannot see camera in gopro quick import button

Hi mariustanya,

 

I still can not use "Image Capture app" to import my videos and photo.

 

OS: macOS 10.14 mojave

Hero 6

螢幕快照 2018-10-04 下午9.37.32.png
GoPro
Posts: 6,689

Re: Cannot see camera in gopro quick import button

Thank you, @bbbarna and @bravewave88503 . Your help is much appreciated.