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Nomad
Posts: 28

Re: Cannot see camera in gopro quick import button

Problem should be fixed with macOS 10.14.1 upgrade.

Sightseer
Posts: 8

Re: Cannot see camera in gopro quick import button

just upgraded to 10.4.1 OS X . still have the issue. 

Nomad
Posts: 28

Re: Cannot see camera in gopro quick import button

[ Edited ]

After macOS 10.14.1 update:

 

 

Ekran Resmi 2018-11-01 15.38.47.png
Sightseer
Posts: 8

Re: Cannot see camera in gopro quick import button

i tried reinstalling the software after the patch but no luck :/

 

my go pro is up to date too. 

 

i also tried clearing the ~/Library/Caches/Gopro directory, still have this *** bug

GoPro
Posts: 3,505

Re: Cannot see camera in gopro quick import button

 

Hi @bravestar77220,

 

Please try to uninstall and reinstall the app. 

Some users have tried and they confirmed that it is already working. 

If issue persist please try to contact our customer support team via phone or chat: https://gopro.com/help/ContactUs

 

 

Regards,

-Jay

Hiker
Posts: 16

Re: Cannot see camera in gopro quick import button

meme probleme depuis le changement de ma hero 6 black ( qui fonctionnait parfaitement sur quick ) pour la nouvelle hero 7 black 

 

quick ne veux pas la reconnaitre et ne veux pas telecharger les videos !!  j'y arrive via le lecteur de sd card mais ce n'est pas une solution et de plus enlever regulierement la sd card et la remttre va abimer prematurement la gopro car c'est fragile 

 

 

Capture.JPG
GoPro
Posts: 8,932

Re: Cannot see camera in gopro quick import button

 

Hi @zigadlom530

 

If you are using a Mac, please make sure you are on the latest version. (10.14.1)

If it's a Windows computer,go to Device Manager> Find GoPro> Select "Disable" then "Enable"

 

Let us know how it goes.

 

Thanks!

Ej

 

 

Hiker
Posts: 16

Re: Cannot see camera in gopro quick import button

I am on windows 7, I am up to date on the latest version of Quick compatible Win7, and I have already tried to disable and activate the gopro again in the device manager but it does not work