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Sightseer
Posts: 3

Re: Cannot see camera in gopro quick import button

How is that possible that nothing has changed in 2 weeks? It's really annoying...

Sightseer
Posts: 1

Re: Cannot see camera in gopro quick import button

Hero 6 (2018) worked perfectly on MacBook Pro & iMac i7 with High Sierra. Does not work on either now with Mojave. SD card in adaptor works OK and can import video & images. Camera recognised by ImageCapture but cannot see any files to import. Using iMovie and FinalCut Pro X. 

Nomad
Posts: 133

Re: Cannot see camera in gopro quick import button

Go moans to apple
Sightseer
Posts: 8

Re: Cannot see camera in gopro quick import button

hi @mariustanya do we have any updates on the situation. 

 

I am a developer and i dont see why such a trivial update could take that much time. 

 

A lot of people have the same issue so can it please be addressed. I check my app updates daily hoping you guys fix it so i can import my pictures. 

 

I dont want to use an sd card adapter i need to remove my memory card each time, it damages it over time and its not a reliable solution. 

 

Please help us fix this problem. 

Mac users that updated their computers can simply not import go pro pictures to their computers....

GoPro
Posts: 9,012

Re: Cannot see camera in gopro quick import button

 

Hi @bravestar77220

 

I am really sorry if this is taking too long.

Our team is working on a solution regarding this error.

This thread has been noted and we will post an update as soon as we get one.

 

Thank you all for your understanding.

 

Regards,

Ej

 

 

Sightseer
Posts: 1

Re: Cannot see camera in gopro quick import button

same issue on Quick: gopro session 5 + os x Mojave on iMac

also not work from ImageCapture

but everything works on macbook with High Siera

 

Sightseer
Posts: 1

Re: Cannot see camera in gopro quick import button

I'm having the same issue. I cannot manually download since I don't have an SD card reader. 

Screen Shot 2018-10-24 at 8.22.46.png
Sightseer
Posts: 8

Re: Cannot see camera in gopro quick import button

it has been one month now that this issue was created. 

 

Im extremely dissapointed with Go pro's customer support. 

 

You keep telling us that you guys are waiting for a fix, yet cannot rationally take a month. 

 

I am starting to think of returning my camera, i cannot import my pictures; and i dont plan on buying an additional 25$ card reader.

 

Can we bump this thread to someone higher up the hierarchy, a lot of people have the same issue. 

 

Please fix this, and iif you dont intend to let us know !