Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Tourist
Posts: 5

Re: Cannot see camera in gopro quick import button

bonour

avec la hero 4 ca fonctionne bien, meme probléme avec la hero 6

GoPro
Posts: 7,578

Re: Cannot see camera in gopro quick import button

@hervef31408 To verify, do you mean the Image Capture App detects the HERO4 camera and allows you to view and import the files as well? What exactly happens when you use the HERO6 Black camera? Thanks!

Tourist
Posts: 5

Re: Cannot see camera in gopro quick import button

bonjour

le meme probleme que les autre personne gopro quick ne reconnais pas la SD

Sightseer
Posts: 1

Re: Cannot see camera in gopro quick import button

I am having an issue seeing all of my photos both on the app and on the image capture app on my mac. I have unplugged, shut down, and done all other options given and it is still not working. 

GoPro
Posts: 9,012

Re: Cannot see camera in gopro quick import button

Hi @loyalsand26105

 

Have you tried manually importing the files using an SD adapter?

How to Import Using Quik for desktop

 

Let us know how it goes.

 

Thanks!
Ej

Sightseer
Posts: 8

Re: Cannot see camera in gopro quick import button

any updates on the situation ? 

 

it seems to be a bit slow for a multimillion dollar corporation :) 

 

would be nice to sync my media with your software again !

GoPro
Posts: 7,578

Re: Cannot see camera in gopro quick import button

Thank you for keeping this thread alive, @bravestar77220. We are also waiting for an update from the team. My HERO6 Black camera is still not recognized by Quik on a Mac running on Mojave. Are you using the same camera model? In the meantime, please continue importin your GoPro media to Quik via SD card adapter.  Will post  an updated as soon as we have new information. Best regards!

Sightseer
Posts: 1

Re: Cannot see camera in gopro quick import button

Same for me. Im using Windows 10 and Hero 5 and Ive tried all the updates, restarts, uninstalls of software and drivers I know.