Cannot see camera in gopro quick import button [ New ]

[bravestar77220]

simply since mojave update i cannot import files from my go pro anymore 

I just see my cam without the import button with a weird ui 

i cannot explain to you how frustrating this is 

i tried reinstalling didnt woork please make an update to solve this

[bbbarna]

The same happened for me too. Did you find anything to fix this?

[mariustanya]

Hello @bravestar77220 and @bbbarna, 

Thank you for the feedback. Sorry to hear about the trouble. There is currently an observed issue with Quik for desktop and Mac OS Mojave. Our team is ware of this and is working towards a resolution. In the meantime, try manually importing your GoPro Media through Quik by using an SD card adapter. We will keep you posted once we hear back from the team. 

Let us know how it goes with the manual import.

Many thanks, 
Marius 

[bravestar77220]

thank you for replying to this, 

i expected that was the issue however i did not have an sd card reader

i put the card in an android tablet and used it as reader hehe :) 

hope you guys patch this soon 

give ur developers pizza and lets get it done

[mariustanya]

Hello Everyone, 

We are currently working on the issue and there is additional information that we would like to get from you. 

Please connect your camera to your Mac and see if the Image Capture app will be able to detect it. 

You can follow instructions here as guide on how to do it. 

We would love to hear back from you. 

Many thanks, 
Marius

[bbbarna]

Hey Marius,

Yes when I connect my Hero 6 to my Mac, the Image Capture app recognisez my camera, but I can't see the videos on it. 

[bravewave88503]

Hi mariustanya,

I still can not use "Image Capture app" to import my videos and photo.

OS: macOS 10.14 mojave

Hero 6

[mariustanya]

Thank you, @bbbarna and @bravewave88503 . Your help is much appreciated. 

[hervef31408]

bonour

avec la hero 4 ca fonctionne bien, meme probléme avec la hero 6

[mariustanya]

@hervef31408 To verify, do you mean the Image Capture App detects the HERO4 camera and allows you to view and import the files as well? What exactly happens when you use the HERO6 Black camera? Thanks!

[hervef31408]

bonjour

le meme probleme que les autre personne gopro quick ne reconnais pas la SD

[loyalsand26105]

I am having an issue seeing all of my photos both on the app and on the image capture app on my mac. I have unplugged, shut down, and done all other options given and it is still not working. 

[aragon1006]

Hi @loyalsand26105

Have you tried manually importing the files using an SD adapter?

How to Import Using Quik for desktop

Let us know how it goes.

Thanks!
Ej

[bravestar77220]

any updates on the situation ? 

it seems to be a bit slow for a multimillion dollar corporation :) 

would be nice to sync my media with your software again !

[mariustanya]

Thank you for keeping this thread alive, @bravestar77220. We are also waiting for an update from the team. My HERO6 Black camera is still not recognized by Quik on a Mac running on Mojave. Are you using the same camera model? In the meantime, please continue importin your GoPro media to Quik via SD card adapter.  Will post  an updated as soon as we have new information. Best regards!

[rojasbastardo]

Same for me. Im using Windows 10 and Hero 5 and Ive tried all the updates, restarts, uninstalls of software and drivers I know. 

[bbbarna]

How is that possible that nothing has changed in 2 weeks? It's really annoying...

[tcd509]

Hero 6 (2018) worked perfectly on MacBook Pro & iMac i7 with High Sierra. Does not work on either now with Mojave. SD card in adaptor works OK and can import video & images. Camera recognised by ImageCapture but cannot see any files to import. Using iMovie and FinalCut Pro X. 

[andrews63]

Go moans to apple

[bravestar77220]

hi @mariustanya do we have any updates on the situation. 

I am a developer and i dont see why such a trivial update could take that much time. 

A lot of people have the same issue so can it please be addressed. I check my app updates daily hoping you guys fix it so i can import my pictures. 

I dont want to use an sd card adapter i need to remove my memory card each time, it damages it over time and its not a reliable solution. 

Please help us fix this problem. 

Mac users that updated their computers can simply not import go pro pictures to their computers....

[aragon1006]

Hi @bravestar77220

I am really sorry if this is taking too long.

Our team is working on a solution regarding this error.

This thread has been noted and we will post an update as soon as we get one.

Thank you all for your understanding.

Regards,

Ej

[noonehos]

same issue on Quick: gopro session 5 + os x Mojave on iMac

also not work from ImageCapture

but everything works on macbook with High Siera

[hardyhero36408]

I'm having the same issue. I cannot manually download since I don't have an SD card reader. 

[bravestar77220]

it has been one month now that this issue was created. 

Im extremely dissapointed with Go pro's customer support. 

You keep telling us that you guys are waiting for a fix, yet cannot rationally take a month. 

I am starting to think of returning my camera, i cannot import my pictures; and i dont plan on buying an additional 25$ card reader.

Can we bump this thread to someone higher up the hierarchy, a lot of people have the same issue. 

Please fix this, and iif you dont intend to let us know !

[cuneytocaklilar]

Problem should be fixed with macOS 10.14.1 upgrade.

[bravestar77220]

just upgraded to 10.4.1 OS X . still have the issue. 

[cuneytocaklilar]

After macOS 10.14.1 update:

[bravestar77220]

i tried reinstalling the software after the patch but no luck :/

my go pro is up to date too. 

i also tried clearing the ~/Library/Caches/Gopro directory, still have this *** bug

[jayr3438]

Hi @bravestar77220,

Please try to uninstall and reinstall the app. 

Some users have tried and they confirmed that it is already working. 

If issue persist please try to contact our customer support team via phone or chat: https://gopro.com/help/ContactUs

Regards,

-Jay

[zigadlom530]

meme probleme depuis le changement de ma hero 6 black ( qui fonctionnait parfaitement sur quick ) pour la nouvelle hero 7 black 

quick ne veux pas la reconnaitre et ne veux pas telecharger les videos !!  j'y arrive via le lecteur de sd card mais ce n'est pas une solution et de plus enlever regulierement la sd card et la remttre va abimer prematurement la gopro car c'est fragile 

[aragon1006]

Hi @zigadlom530

If you are using a Mac, please make sure you are on the latest version. (10.14.1)

If it's a Windows computer,go to Device Manager> Find GoPro> Select "Disable" then "Enable"

Let us know how it goes.

Thanks!

Ej

[zigadlom530]

I am on windows 7, I am up to date on the latest version of Quick compatible Win7, and I have already tried to disable and activate the gopro again in the device manager but it does not work

[jayr3438]

Hi @zigadlom530,

Windows 7 no longer supports Quik. 

Only computer running Windows 10 can.

Regards,

-Jay 

[oojacoboo]

There is ZERO excuse for a 3-4 month old bug!  The Quik app sucks - always has.  Just deprecate the thing and do everyone a favor.

[aleksjej]

Omg.... guys what kind of programmers do you hire? How much time do you need to fix this simple bug? Give me the source code and I will handle that myself.

Not mentioning others like breaking connections via wireless.

PS: your site is buggy as well, when logging through oauth probably the cookie is not set and when I press reply I am being redirected to login over and over again, lol