10-16-2018 10:24 AM
Hero 6 (2018) worked perfectly on MacBook Pro & iMac i7 with High Sierra. Does not work on either now with Mojave. SD card in adaptor works OK and can import video & images. Camera recognised by ImageCapture but cannot see any files to import. Using iMovie and FinalCut Pro X.
10-16-2018 12:37 PM
hi @mariustanya do we have any updates on the situation.
I am a developer and i dont see why such a trivial update could take that much time.
A lot of people have the same issue so can it please be addressed. I check my app updates daily hoping you guys fix it so i can import my pictures.
I dont want to use an sd card adapter i need to remove my memory card each time, it damages it over time and its not a reliable solution.
Please help us fix this problem.
Mac users that updated their computers can simply not import go pro pictures to their computers....
10-16-2018 02:59 PM
I am really sorry if this is taking too long.
Our team is working on a solution regarding this error.
This thread has been noted and we will post an update as soon as we get one.
Thank you all for your understanding.
10-31-2018 02:40 PM
it has been one month now that this issue was created.
Im extremely dissapointed with Go pro's customer support.
You keep telling us that you guys are waiting for a fix, yet cannot rationally take a month.
I am starting to think of returning my camera, i cannot import my pictures; and i dont plan on buying an additional 25$ card reader.
Can we bump this thread to someone higher up the hierarchy, a lot of people have the same issue.
Please fix this, and iif you dont intend to let us know !