Cannot see camera in gopro quick import button [ New ]

[bbbarna]

How is that possible that nothing has changed in 2 weeks? It's really annoying...

[tcd509]

Hero 6 (2018) worked perfectly on MacBook Pro & iMac i7 with High Sierra. Does not work on either now with Mojave. SD card in adaptor works OK and can import video & images. Camera recognised by ImageCapture but cannot see any files to import. Using iMovie and FinalCut Pro X. 

[andrews63]

Go moans to apple

[bravestar77220]

hi @mariustanya do we have any updates on the situation. 

I am a developer and i dont see why such a trivial update could take that much time. 

A lot of people have the same issue so can it please be addressed. I check my app updates daily hoping you guys fix it so i can import my pictures. 

I dont want to use an sd card adapter i need to remove my memory card each time, it damages it over time and its not a reliable solution. 

Please help us fix this problem. 

Mac users that updated their computers can simply not import go pro pictures to their computers....

[aragon1006]

Hi @bravestar77220

I am really sorry if this is taking too long.

Our team is working on a solution regarding this error.

This thread has been noted and we will post an update as soon as we get one.

Thank you all for your understanding.

Regards,

Ej

[noonehos]

same issue on Quick: gopro session 5 + os x Mojave on iMac

also not work from ImageCapture

but everything works on macbook with High Siera

[hardyhero36408]

I'm having the same issue. I cannot manually download since I don't have an SD card reader. 

[bravestar77220]

it has been one month now that this issue was created. 

Im extremely dissapointed with Go pro's customer support. 

You keep telling us that you guys are waiting for a fix, yet cannot rationally take a month. 

I am starting to think of returning my camera, i cannot import my pictures; and i dont plan on buying an additional 25$ card reader.

Can we bump this thread to someone higher up the hierarchy, a lot of people have the same issue. 

Please fix this, and iif you dont intend to let us know !