Cannot see camera in gopro quick import button [ New ]

[hervef31408]

bonour

avec la hero 4 ca fonctionne bien, meme probléme avec la hero 6

[mariustanya]

@hervef31408 To verify, do you mean the Image Capture App detects the HERO4 camera and allows you to view and import the files as well? What exactly happens when you use the HERO6 Black camera? Thanks!

[hervef31408]

bonjour

le meme probleme que les autre personne gopro quick ne reconnais pas la SD

[loyalsand26105]

I am having an issue seeing all of my photos both on the app and on the image capture app on my mac. I have unplugged, shut down, and done all other options given and it is still not working. 

[aragon1006]

Hi @loyalsand26105

Have you tried manually importing the files using an SD adapter?

How to Import Using Quik for desktop

Let us know how it goes.

Thanks!
Ej

[bravestar77220]

any updates on the situation ? 

it seems to be a bit slow for a multimillion dollar corporation :) 

would be nice to sync my media with your software again !

[mariustanya]

Thank you for keeping this thread alive, @bravestar77220. We are also waiting for an update from the team. My HERO6 Black camera is still not recognized by Quik on a Mac running on Mojave. Are you using the same camera model? In the meantime, please continue importin your GoPro media to Quik via SD card adapter.  Will post  an updated as soon as we have new information. Best regards!

[rojasbastardo]

Same for me. Im using Windows 10 and Hero 5 and Ive tried all the updates, restarts, uninstalls of software and drivers I know.