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Tourist
Posts: 3
Accepted Solution

Cannot log in to Quick app for mac

Hi guys,

whit my new mac, i can't log in to Quick App desktop for Mac;

When i put the e-mail andress and password, then i click to log in button and don't happned nothing becouse the app loading the autentification for all the time...

 

Can you help me please?

 

 

Schermata 2018-05-20 alle 12.06.13.png

Accepted Solutions
GoPro
Posts: 7,356

Re: Cannot log in to Quick app for mac

Hello @5imone

 

Thank you for reaching out. There are a couple of things that might be causing problems signing into a GoPro Account through Quik for Desktop. Most of the time it's caused by inconsistency with the account itself and not with the platform. Here are some things that we can check to get everything in order:

  • First and foremost, confirm that you have an account by logging in through GoPro.com with your email address and password. 
  • If you are unable to login through GoPro.com, clear your Internet browsers cache/cookies and try again. 
  • Third, confirm that you have an account by attempting to "create a new account" with the same email address you have been using. If you get a notification saying that the email is already in use, go ahead and click "forgot password" and walk through the quick process to reset your password and get logged in.
  • Finally, check to see if there is an empty space in the email, or at the end of the email. This may happen if you copied and pasted your email address, thus causing the email to read as invalid.

Once you are able to login and confirm that you have an account and password through GoPro.com, go ahead and use those same credentials to log back into GoPro App on your mobile device, and Quik for desktop on your computer. 

 

Hope this helps. Let us know hot it goes. 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 7,356

Re: Cannot log in to Quick app for mac

Hello @5imone

 

Thank you for reaching out. There are a couple of things that might be causing problems signing into a GoPro Account through Quik for Desktop. Most of the time it's caused by inconsistency with the account itself and not with the platform. Here are some things that we can check to get everything in order:

  • First and foremost, confirm that you have an account by logging in through GoPro.com with your email address and password. 
  • If you are unable to login through GoPro.com, clear your Internet browsers cache/cookies and try again. 
  • Third, confirm that you have an account by attempting to "create a new account" with the same email address you have been using. If you get a notification saying that the email is already in use, go ahead and click "forgot password" and walk through the quick process to reset your password and get logged in.
  • Finally, check to see if there is an empty space in the email, or at the end of the email. This may happen if you copied and pasted your email address, thus causing the email to read as invalid.

Once you are able to login and confirm that you have an account and password through GoPro.com, go ahead and use those same credentials to log back into GoPro App on your mobile device, and Quik for desktop on your computer. 

 

Hope this helps. Let us know hot it goes. 

 

Thanks, 
Marius

Tourist
Posts: 3

Re: Cannot log in to Quick app for mac

Hi Marius,

thank you for your support!

 

Unfortunately i didn't solve the problem following your instructions; my e-mail is associated with an existing account and i can login in my personal account page on gopro website with mail and password

 

I don't konw what the problem may be :(

GoPro
Posts: 7,356

Re: Cannot log in to Quick app for mac

Thank you for posting back, @5imone. I appreciate you going through the recommended steps. If possible, try logging in to Quik with a different email address. See if it works. Also, please make sure that you are not connected to a VPN while trying to login. If all else fail, let our Support team assist further. They will be gathering computer logs from you to determine what is causing the trouble. You can get in touch with them through phone or chat here https://gopro.com/help/ContactUs 

 

Best regards, 
Marius

Tourist
Posts: 3

Re: Cannot log in to Quick app for mac

Hi Marius,

thank you for your helping!

 

I have created a new account whit a new e-mail on gopro.com; if i try to log in in quick app for desktop whit this new account the same problem works it again...i am not connected whit VPN

 

Thanks a lot for your support

Simone

GoPro
Posts: 7,356

Re: Cannot log in to Quick app for mac

Hello @5imone

 

Thank you for trying, and for sharing the results of the trial. This time, we would like to perform further steps so we can look further into the cause of trouble. In order to proceed, please contact our Support team through phone or chat here https://gopro.com/help/ContactUs. You can refer to this thread so the Support  team will know what you have already done.

 

Thanks, 
Marius