Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-293374%22%20slang%3D%22en-US%22%3ECannot%20install%20Quik%20on%20windows%2010%20(fails%20to%20add%20software%20files)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-293374%22%20slang%3D%22en-US%22%3E%3CP%3EWhenever%20I%20try%20to%20run%20the%20installer%20it%20would%20take%20me%20through%20the%20full%20process%20of%20it%20and%20say%20its%20installing%20but%20when%20I%20open%20the%20folder%20where%20the%20files%20should%20be%20installed%20there%20is%20nothing%20there.%20the%20software%20shows%20up%20in%20my%20lists%20of%20programs%20but%20no%20such%20files%20for%20it%20exist.%20I've%20tried%20installing%20the%20software%20on%20a%20spearate%20driver%20but%20it%20still%20doesn't%20install%20any%20files.%20It%20lets%20me%20uninstall%20the%20software%20but%20it%20seems%20as%20if%20it's%20just%20removing%20it%20from%20my%20programs%20list%20since%20there%20are%20no%20files%20to%20remove.%20I%20had%20quik%20running%20on%20my%20desktop%20a%20few%20months%20back%20but%20then%20randomly%20when%20I%20wanted%20to%20upload%20some%20gopro%20footage%20to%20it%2C%20I%20had%20realized%20the%20software%20was%20gone%20and%20the%20setup%20software%20was%20where%20the%20app%20was.%20it%20startled%20me%20because%20I%20thought%20I%20lost%20my%20footage%20but%20it%20only%20removed%20the%20software%20randomly%20without%20me%20knowing.%20I%20do%20not%20know%20how%20long%20the%20software%20was%20uninstalled%20for%20because%20the%20installer%20software%20was%20placed%20where%20the%20actual%20app%20was.%20could%20this%20be%20an%20issue%20with%20registry%20files%3F%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5711iC9FBBBF83CD6B805%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22Gopro%20install.PNG%22%20title%3D%22Gopro%20install.PNG%22%20%2F%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5712i391529CB8FFC7C8A%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22gopro%20install%202.PNG%22%20title%3D%22gopro%20install%202.PNG%22%20%2F%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5713i301BA3F3CE561F09%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22Gopro%20install%203.PNG%22%20title%3D%22Gopro%20install%203.PNG%22%20%2F%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5714iC3DC0FC266EB5048%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22Gopro%20install%204.PNG%22%20title%3D%22Gopro%20install%204.PNG%22%20%2F%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5715iC4CAB36D0EA95004%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22Gopro%20install%205.PNG%22%20title%3D%22Gopro%20install%205.PNG%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-293374%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-303453%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20install%20Quik%20on%20windows%2010%20(fails%20to%20add%20software%20files)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-303453%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89839%22%20target%3D%22_blank%22%3E%40t0n3y%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EGo%20over%20your%20program%20files%20and%20see%20if%20you%20still%20have%20the%20%22GoPro%22%20folder.%3C%2FP%3E%0A%0A%3CP%3EThen%20look%20for%20GoPro%20App%20desktop.%3C%2FP%3E%0A%0A%3CP%3ESee%20if%20uninstalling%20from%20here%20will%20sort%20out%20the%20issue.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20also%20reach%20out%20to%20our%20Support%20Team%20for%20assistance.%3CBR%20%2F%3E%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-303917%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20install%20Quik%20on%20windows%2010%20(fails%20to%20add%20software%20files)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-303917%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20already%20found%20a%20fix%20for%20the%20issue.%20All%20I%20had%20to%20do%20was%20to%20remove%20all%20registry%20data%20of%20the%20gopro%20software%20and%20completly%20reinstall%20it%20and%20now%20I%20have%20it%20installed%20and%20fully%20functional.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-304586%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20install%20Quik%20on%20windows%2010%20(fails%20to%20add%20software%20files)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-304586%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20lettings%20us%20know%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89839%22%20target%3D%22_blank%22%3E%40t0n3y%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EFeel%20free%20to%20post%20back%20if%20something%20comes%20up.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-339125%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20install%20Quik%20on%20windows%2010%20(fails%20to%20add%20software%20files)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-339125%22%20slang%3D%22en-US%22%3E%3CP%3Eafter%20installer%20it%20in%20C%3A%5CProgram%20Files%20i%20tried%20to%20look%20for%20it%20but%20nowhere%20to%20find%20and%20when%20I%20search%20it%20on%20the%20C%20drive%20it%20appears%20in%20data%20local%20but%20unable%20to%20open%20it%20and%20when%20I%20choose%20to%20reinstall%20trough%20the%20.exe%20file%20it%20asks%20me%20to%20uninstall%20it%20first....%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-339126%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20install%20Quik%20on%20windows%2010%20(fails%20to%20add%20software%20files)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-339126%22%20slang%3D%22en-US%22%3E%3CP%3Ecan%20you%20tell%20me%20the%20method%20cause%20I'm%20a%20real%20%22noob%22%20when%20it%20comes%20to%20things%20like%20that%20%3A)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-339309%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20install%20Quik%20on%20windows%2010%20(fails%20to%20add%20software%20files)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-339309%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F101293%22%20target%3D%22_blank%22%3E%40epiccave44002%3C%2FA%3E%2C%20you%20may%20need%20to%20uninstall%20Quik%20for%20Desktop%20first%20in%20order%20to%20reinstall%20the%20app.%20This%20can%20also%20be%20done%20through%20Program%20and%20Features.%26nbsp%3BOpen%20the%20Start%20menu%2C%20click%20Settings%2C%20click%20System%20on%20the%20Settings%20menu%2C%20select%20Apps%20%26amp%3B%20features%20from%20the%20left%20pane%2C%20select%20Quik%20for%20Desktop%20and%20click%20the%20Uninstall%20button%20that%20appears.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-339521%22%20slang%3D%22fr-FR%22%3ERe%3A%20Can%20not%20install%20Quik%20on%20Windows%2010%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-339521%22%20slang%3D%22fr-FR%22%3E%3CP%3EHi%2C%20%3CBR%20%2F%3E%3CBR%20%2F%3E%20I%20can%20not%20do%20it%20because%20I%20do%20not%20like%20it%20in%20my%20programs%20list%20....%3C%2FP%3E%3CP%3EBut%20when%20i%20click%20on%20GoPro_Quik-WinInstaller-2.7.0.945%20it%20asks%20me%20to%20uninstall%20it%20before%20to%20install%20...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-339571%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20install%20Quik%20on%20windows%2010%20(fails%20to%20add%20software%20files)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-339571%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F101293%22%20target%3D%22_blank%22%3E%40epiccave44002%3C%2FA%3E.%20What%20happens%20when%20you%20select%20uninstall%2C%20then%20re-install%3F%20Does%20the%20installation%20proceed%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-339604%22%20slang%3D%22fr-FR%22%3ERe%3A%20Can%20not%20install%20Quik%20on%20Windows%2010%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-339604%22%20slang%3D%22fr-FR%22%3E%3CP%3EThe%20installation%20proceeds%20but%20does%20not%20appear%20anywhere%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-339606%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20install%20Quik%20on%20windows%2010%20(fails%20to%20add%20software%20files)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-339606%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F101293%22%20target%3D%22_blank%22%3E%40epiccave44002%3C%2FA%3E%2C%20I%20find%20it%20kind%20of%20strange%20if%20the%20installation%20successfully%20went%20through%2C%20but%20the%20application%20doesn't%20appear%20anywhere%20in%20the%20computer.%20Try%20restarting%20your%20computer.%26nbsp%3BJust%20to%20verify%20as%20well%2C%20try%20checking%20the%20installed%20programs%3A%26nbsp%3BChoose%20Start%2C%20type%20the%20name%20of%20the%20%3CSTRONG%3EQuik%3C%2FSTRONG%3E%26nbsp%3Bin%20the%20Search%20programs%20and%20files%20box.%20In%20the%20search%20results%2C%20click%20the%26nbsp%3B%3CSTRONG%3Eapplication%3C%2FSTRONG%3E%26nbsp%3Bto%20start%20it.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-339925%22%20slang%3D%22fr-FR%22%3ERe%3A%20Can%20not%20install%20Quik%20on%20Windows%2010%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-339925%22%20slang%3D%22fr-FR%22%3E%3CP%3EI%20already%20did%20...%20%3CBR%20%2F%3E%3CBR%20%2F%3E%20The%20program%20appears%20in%20the%20uninstall%20panel%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-340016%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20install%20Quik%20on%20windows%2010%20(fails%20to%20add%20software%20files)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-340016%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F101293%22%20target%3D%22_blank%22%3E%40epiccave44002%3C%2FA%3E%2C%20do%20you%20have%20the%20shortcut%20icon%20of%20Quik%20on%20your%20computer's%20desktop%3F%20I'm%20not%20quite%20sure%20what's%20possibly%20going%20on%20with%20the%20installed%20apps%20on%20your%20computer.%20Since%20the%20installation%20was%20successful%2C%20this%20indicates%20that%20there%20are%20no%20issues%20with%20the%20installer.%20There%20might%20be%20something%20in%20your%20PC%20that's%20preventing%20the%20application%20to%20show%20up%20on%20your%20applications%20list.%20I%20suggest%20that%20you%20get%20in%20touch%20with%20Microsoft%20Support%20so%20they%20can%20look%20further%20into%20details%20and%20assist%20you%20on%20the%20next%20steps.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-342742%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20install%20Quik%20on%20windows%2010%20(fails%20to%20add%20software%20files)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-342742%22%20slang%3D%22en-US%22%3E%3CP%3Enope%20the%20icon%20doesn't%20appear...%3CBR%20%2F%3E%3CBR%20%2F%3EGonna%20try%20the%20microsoft%20support%20then%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-343357%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20install%20Quik%20on%20windows%2010%20(fails%20to%20add%20software%20files)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-343357%22%20slang%3D%22en-US%22%3E%3CP%3EThanks!%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F101293%22%20target%3D%22_blank%22%3E%40epiccave44002%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EFeel%20free%20to%20post%20back%20for%20updates.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
GoPro
Posts: 7,891

Re: Cannot install Quik on windows 10 (fails to add software files)

Hello @epiccave44002. What happens when you select uninstall, then re-install? Does the installation proceed? 

Hiker
Posts: 8

Re: Cannot install Quik on windows 10 (fails to add software files)

The installation proceeds but the program doesn't appear anywhere 

GoPro
Posts: 2,901

Re: Cannot install Quik on windows 10 (fails to add software files)

@epiccave44002, I find it kind of strange if the installation successfully went through, but the application doesn't appear anywhere in the computer. Try restarting your computer. Just to verify as well, try checking the installed programs: Choose Start, type the name of the Quik in the Search programs and files box. In the search results, click the application to start it.

Hiker
Posts: 8

Re: Cannot install Quik on windows 10 (fails to add software files)

I already did...

The program appears in the uninstall panel but not in the app list...

GoPro
Posts: 2,901

Re: Cannot install Quik on windows 10 (fails to add software files)

@epiccave44002, do you have the shortcut icon of Quik on your computer's desktop? I'm not quite sure what's possibly going on with the installed apps on your computer. Since the installation was successful, this indicates that there are no issues with the installer. There might be something in your PC that's preventing the application to show up on your applications list. I suggest that you get in touch with Microsoft Support so they can look further into details and assist you on the next steps.

Highlighted
Hiker
Posts: 8

Re: Cannot install Quik on windows 10 (fails to add software files)

nope the icon doesn't appear...

Gonna try the microsoft support then

GoPro
Posts: 9,584

Re: Cannot install Quik on windows 10 (fails to add software files)

Thanks! @epiccave44002

Feel free to post back for updates.