02-02-2019 12:01 PM
Whenever I try to run the installer it would take me through the full process of it and say its installing but when I open the folder where the files should be installed there is nothing there. the software shows up in my lists of programs but no such files for it exist. I've tried installing the software on a spearate driver but it still doesn't install any files. It lets me uninstall the software but it seems as if it's just removing it from my programs list since there are no files to remove. I had quik running on my desktop a few months back but then randomly when I wanted to upload some gopro footage to it, I had realized the software was gone and the setup software was where the app was. it startled me because I thought I lost my footage but it only removed the software randomly without me knowing. I do not know how long the software was uninstalled for because the installer software was placed where the actual app was. could this be an issue with registry files?
Solved! Go to Solution.
05-10-2019 09:33 AM
@epiccave44002, do you have the shortcut icon of Quik on your computer's desktop? I'm not quite sure what's possibly going on with the installed apps on your computer. Since the installation was successful, this indicates that there are no issues with the installer. There might be something in your PC that's preventing the application to show up on your applications list. I suggest that you get in touch with Microsoft Support so they can look further into details and assist you on the next steps.
02-12-2019 02:19 PM
02-12-2019 07:11 PM
I have already found a fix for the issue. All I had to do was to remove all registry data of the gopro software and completly reinstall it and now I have it installed and fully functional.
05-08-2019 01:33 AM
after installer it in C:\Program Files i tried to look for it but nowhere to find and when I search it on the C drive it appears in data local but unable to open it and when I choose to reinstall trough the .exe file it asks me to uninstall it first....
05-08-2019 09:46 AM
@epiccave44002, you may need to uninstall Quik for Desktop first in order to reinstall the app. This can also be done through Program and Features. Open the Start menu, click Settings, click System on the Settings menu, select Apps & features from the left pane, select Quik for Desktop and click the Uninstall button that appears.
05-09-2019 12:46 AM
I can't because it's not appaearing in my programs list....
But when i click on GoPro_Quik-WinInstaller-22.214.171.1245 it asks me to uninstall it before to reinstall...