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Tourist
Posts: 2
Accepted Solution

Cannot install Quik on windows 10 (fails to add software files)

Whenever I try to run the installer it would take me through the full process of it and say its installing but when I open the folder where the files should be installed there is nothing there. the software shows up in my lists of programs but no such files for it exist. I've tried installing the software on a spearate driver but it still doesn't install any files. It lets me uninstall the software but it seems as if it's just removing it from my programs list since there are no files to remove. I had quik running on my desktop a few months back but then randomly when I wanted to upload some gopro footage to it, I had realized the software was gone and the setup software was where the app was. it startled me because I thought I lost my footage but it only removed the software randomly without me knowing. I do not know how long the software was uninstalled for because the installer software was placed where the actual app was. could this be an issue with registry files?

Gopro install.PNGgopro install 2.PNGGopro install 3.PNGGopro install 4.PNGGopro install 5.PNG


Accepted Solutions
GoPro
Posts: 2,872

Re: Cannot install Quik on windows 10 (fails to add software files)

@epiccave44002, do you have the shortcut icon of Quik on your computer's desktop? I'm not quite sure what's possibly going on with the installed apps on your computer. Since the installation was successful, this indicates that there are no issues with the installer. There might be something in your PC that's preventing the application to show up on your applications list. I suggest that you get in touch with Microsoft Support so they can look further into details and assist you on the next steps.

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All Replies
GoPro
Posts: 9,547

Re: Cannot install Quik on windows 10 (fails to add software files)

 

Hi @t0n3y

 

Go over your program files and see if you still have the "GoPro" folder.

Then look for GoPro App desktop.

See if uninstalling from here will sort out the issue.

 

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs

 

Thanks!
Ej

Tourist
Posts: 2

Re: Cannot install Quik on windows 10 (fails to add software files)

I have already found a fix for the issue. All I had to do was to remove all registry data of the gopro software and completly reinstall it and now I have it installed and fully functional.

GoPro
Posts: 9,547

Re: Cannot install Quik on windows 10 (fails to add software files)

Thanks for lettings us know @t0n3y

 

Feel free to post back if something comes up.

 

Regards,

Ej

Hiker
Posts: 8

Re: Cannot install Quik on windows 10 (fails to add software files)

after installer it in C:\Program Files i tried to look for it but nowhere to find and when I search it on the C drive it appears in data local but unable to open it and when I choose to reinstall trough the .exe file it asks me to uninstall it first....

gopro.jpg
Hiker
Posts: 8

Re: Cannot install Quik on windows 10 (fails to add software files)

can you tell me the method cause I'm a real "noob" when it comes to things like that :)

GoPro
Posts: 2,872

Re: Cannot install Quik on windows 10 (fails to add software files)

@epiccave44002, you may need to uninstall Quik for Desktop first in order to reinstall the app. This can also be done through Program and Features. Open the Start menu, click Settings, click System on the Settings menu, select Apps & features from the left pane, select Quik for Desktop and click the Uninstall button that appears.

Hiker
Posts: 8

Re: Cannot install Quik on windows 10 (fails to add software files)

Hi,

I can't because it's not appaearing in my programs list....

But when i click on GoPro_Quik-WinInstaller-2.7.0.945 it asks me to uninstall it before to reinstall...