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Tourist
Posts: 1

Cannot connect

I am getting authentification problems when trying to connect to Wi-Fi. Bluetooth is saying the go pro is paired but when I try to view media in the app the app tells me that I need to connect to Wi-Fi or Bluetooth to continue.

It was connecting yesterday and not today.

This camera has always had problems and there is no way I'm going to waste hundreds of dollars again on a device that had such serious issues. Even my $10 bluetooth speaker connects every time. The Go pro must be made of very cheap components which is why I'll be switching to the cheaper option in the future.

Very frustrating when dealing with the markets premium brand with a discount experience.
GoPro
Posts: 10,106

Re: Cannot connect

Hi @superpike1150

 

Please try the steps below:

 

Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
Reset your camera’s Wi-Fi settings using the instructions HERE.
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.
Let us know how it goes.

 

Thanks!
EJ