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Tourist
Posts: 4

Cannot Sign in via Quik for Mac

Cannot login to Quik on my Mac. I do not get the option to enter my details.

 

I click on the Sign In button and nothing at all happens.

 

MacBook Air 13-inch, 1.8GHz Intel Core i5, Mid 2017
MacOS 10.14.6
Quik 2.7.0.874
 
I have done a uninstall and reinstall and same issue occours.
 
Please help!
GoPro
Posts: 2,432

Re: Cannot Sign in via Quik for Mac

@jamesl8486, thanks for reaching out. Are you getting "Authenticating" message after signing in? See if the troubleshooting suggestions in this thread will work for you.

Tourist
Posts: 4

Re: Cannot Sign in via Quik for Mac

No, nothing happens whatsoever, no messages, no login screen etc

GoPro
Posts: 2,432

Re: Cannot Sign in via Quik for Mac

@jamesl8486, can you please post back with a screenshot of the app screen?

Would it also be possible that your computer's screen resolution is affecting the app's display? Check to ensure that the display resolution settings, text/apps size of your computer is set to recommended.

Tourist
Posts: 4

Re: Cannot Sign in via Quik for Mac

Screen resolution is set to default to display as recommended by Apple. This happens when connected to an external display and when using the latop screen. There are no popups or other windows opened and happens if the application is at full screen or in windowed

GoPro
Posts: 2,432

Re: Cannot Sign in via Quik for Mac

@jamesl8486, do you get the same result when your computer isn't connected to an external display? If so, the screen settings of the external display can be causing the problem. 

Are you viewing the app in maximized view? Try resizing the window to see if that helps.

Tourist
Posts: 4

Re: Cannot Sign in via Quik for Mac

Please read my responses fully, I said it happens with and without the externam display, both in maximised and non-full screen views.

 

I am an IT Professional so check things like screen res before I post on forums!

GoPro
Posts: 2,432

Re: Cannot Sign in via Quik for Mac

@jamesl8486, sorry if I got all that mixed up. I was under the impression that you meant that this is only observed when connected to an external display and using the laptop screen.

Anyhow, see if the following steps will help: 

  1. Open Quik for desktop 
  2. While on the login screen, select the "Help" tab above the Quik for desktop window 
  3. Select "Restart with default settings" 
  4. A modal will appear saying "Are you sure?". Click "Restart" once more. 
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time. 
  6. Go to the login screen and input your credentials. You should then be able to login successfully. 

Can you also post a screenshot of the issue on app's login screen?