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Reply
Sightseer
Posts: 1
Accepted Solution

Cannot Find Pictures on Card

I have a Silver Hero4.  I am having the issue where the computer will not find the camera when plugged in and yes I have tried all the tricks listed here with not luck.  I have gotten around this by connecting the card to an adapter to load pics that way.

Well this time I cannot find the new media on the SD card at all!

I can see it (pics and videos) via the camera when in playback mode so I know they are there, but they will not show on the card at all!

So frustrating to see them and not be able to get to them!

I've tried two different computers, reloaded the appas well as several other attempts and methods without success. Pleas help!


Accepted Solutions
GoPro
Posts: 8,968

Re: Cannot Find Pictures on Card

 

Hi @rapiddive2430

 

Sorry for any troubles caused. What SD card are you using? Are you trying to import files via Quik for desktop? What is the operating system of the computers you have used?

 

Have you tried pairing the camera to your phone and transferring the files via the GoPro app? This is one way you can get the files.

 

 

Thanks!

Ej

 

View solution in original post


All Replies
GoPro
Posts: 8,968

Re: Cannot Find Pictures on Card

 

Hi @rapiddive2430

 

Sorry for any troubles caused. What SD card are you using? Are you trying to import files via Quik for desktop? What is the operating system of the computers you have used?

 

Have you tried pairing the camera to your phone and transferring the files via the GoPro app? This is one way you can get the files.

 

 

Thanks!

Ej