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Tourist
Posts: 2
Accepted Solution

Cancelled import everytime with Hero 4

gvb

Have had a GoPro Hero 4 Silver for a couple of years and have been using GoPro Quick to import files. Never any problems. Now have a new 13 inch MacBook Pro with OS Sierra and only Thunderbolt / USB-C ports. It was working a month ago with my old MacBook Pro and USB 2.0 ports. All computer and app software up to date. Using an Apple USB to USB-C adapter. Computer WILL recognize camera and files, but no longer starts GoPro Quick automatically. The Problem... Every time I hit IMPORT, it cancels almost immediately. Why is this happening?


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GoPro
Posts: 8,921

Re: Cancelled import everytime with Hero 4

[ Edited ]

Hello @bastosbill

 

Thank you for the details that you provided. As you are working on a new computer, see if the following steps help to resolve the issue: 

  • Restart your computer.
  • Create a new admin account and verify if the other account is able to open Quik for desktop. 
  • Uninstall and reinstall Quik for desktop.

Let us know how it works out. 

 

Best regards, 
Marius

View solution in original post


All Replies
Highlighted
GoPro
Posts: 8,921

Re: Cancelled import everytime with Hero 4

[ Edited ]

Hello @bastosbill

 

Thank you for the details that you provided. As you are working on a new computer, see if the following steps help to resolve the issue: 

  • Restart your computer.
  • Create a new admin account and verify if the other account is able to open Quik for desktop. 
  • Uninstall and reinstall Quik for desktop.

Let us know how it works out. 

 

Best regards, 
Marius

Tourist
Posts: 2

Re: Cancelled import everytime with Hero 4

Thank you for your suggestion. It has been some time since updating to a new computer, so some of these problems have been unexpected.

 

Restarting my computer was my first solution, and did not work.

 

I then took your advice to uninstall the GoPro Quick app, and reinstall it, as it seemed the easiest to do before creating a new admin account. Success! It now opens, and I have downloaded my camera files!

Interestingly, it would not delete the files on my camera LOL, so that is an issue. But, easy enough to do manually.

 

I appreciate your feedback. Thank you!

GoPro
Posts: 8,921

Re: Cancelled import everytime with Hero 4

Glad to hear back from you, @bastosbill . Thank you for posting back to confirm resolution. Great to know that everything is now working. Stay stoked and have fun using your GoPro!