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Sightseer
Posts: 1

Can't upload media to computer from go pro

[ New ]

Hi, 

 

We can't upload the GoPro files to our Macbook via GoPro Quick. It doesn't show any media on desktop, it does show media on our phones in the app. 

 

Looking forward hearing from you, 

Milou


Accepted Solutions
GoPro
Posts: 14,863

Re: Can't upload media to computer from go pro

[ New ]

@milouv844, thanks for reaching out. We'd like to gather a few more details to help us isolate the problem. Have you tried using different USB cable for your GoPro camera? Any chance you've tested connecting your camera to another computer?

 

Additionally, there are some troubleshooting suggestions here that will help:


Try to use an SD card reader/adapter to connect your microSD card to your computer. Quik for Desktop should be able to detect the SD card of your GoPro camera.

 

Hopefully, this helps. Let us know how it works for you.

View solution in original post


All Replies
GoPro
Posts: 14,863

Re: Can't upload media to computer from go pro

[ New ]

@milouv844, thanks for reaching out. We'd like to gather a few more details to help us isolate the problem. Have you tried using different USB cable for your GoPro camera? Any chance you've tested connecting your camera to another computer?

 

Additionally, there are some troubleshooting suggestions here that will help:


Try to use an SD card reader/adapter to connect your microSD card to your computer. Quik for Desktop should be able to detect the SD card of your GoPro camera.

 

Hopefully, this helps. Let us know how it works for you.