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Reply
Tourist
Posts: 5

Can’t subscribe to GOPRO Plus

I recently purchased a GOPRO using a Visa. When I attempted to purchase Plus using the same CC it says I have an Invalid zip code. I use a Military Overseas Zip and had no problem purchasing the Cameras. Customer support wasn’t helpful and gave me basic Troubleshooting efforts. Does GP use a different Cc service than the camera that would prevent military overseas from purchasing PLUS (not targeting military but just preventing the overseas zip from working)?
Tourist
Posts: 5

Re: Can’t subscribe to GOPRO Plus

Bump
GoPro
Posts: 7,645

Re: Can’t subscribe to GOPRO Plus

 

Hi @anthonyk4476

 

Thank you for reaching out, do you have a support case number we can reference to?

Where are you signing up for GoPro Plus, is it via the website, the app or through Quik for desktop?

 

 

Regards,

Ej

 

 

Tourist
Posts: 5

Re: Can’t subscribe to GOPRO Plus

I don't have a case number.

 

I've tried via the Website and app. I don't feel it's a website issue but a service issue with the contracted company who handles the CC. It seems that the product line company and the GOPRO plus means of using CC are different. I just want to know if this is fact or if there's a seperate way to use my zip.

Sightseer
Posts: 1

Re: Can’t subscribe to GOPRO Plus

same issue
GoPro
Posts: 3,505

Re: Can’t subscribe to GOPRO Plus

 

Hi @anthonyk4476 and @kaurag007,

 

 

Please try to contact our customer support team via phone or chat.

They might be able to assist you with that.

 

Here's the link to contact them: https://gopro.com/help/ContactUs

 

Regards,

-Jay 

 

Tourist
Posts: 5

Re: Can’t subscribe to GOPRO Plus

I've contacted tech support no with resolution. This is something more along the lines of GOPRO needs to contact the credit card service they use to process GOPRO plus subscriptions to allow AE address ZIP codes to be able to purchase the program. I'm going to continue to bump this post for awareness on GOPRO's part. I hope to get a response at some point telling me they've contacted their third party CC company and the issue is resolved allowing me to use my CC with a FPO/AE ZIP.

GoPro
Posts: 7,104

Re: Can’t subscribe to GOPRO Plus

Hello @anthonyk4476 and @kaurag007. Thank you for your interest in the GoPro Plus service. The Military zip code used on your credit card might be stopped as non-US zip codes as GoPro Plus is not available for all locations, unlike cameras and other products which could purchased globally. We have reached out to the marketing team and reported the matter but we do not have information yet at this time. If available, you might want to use a different CC to subscribe to the GoPro Plus service. Thanks!