Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Highlighted
Tourist
Posts: 7
Accepted Solution

Can't play videos in GoPro Quik

I install Quick, make some videos and check, that all works fine, I can create some movie from different videos from my GoPro Black 7.
In one day I try to make 4k video. I have MacBook Pro and as I understand later - it can't support HEVC and 4k videos.
But after I upload 4k video from camera to my mac - I can't open 4k and 1080p videos. In Quik I see only black screen and sound from video.

I try different thing to fix it. I remove all 4k videos. It doesn't help. Than I remove all video from App and Cloud, and ther reimport only 1080p - but it doesn't help. I even reinstall app - but videos still not playing.


Accepted Solutions
Highlighted
GoPro
Posts: 16,126

Re: Can't play videos in GoPro Quik

Thanks for getting back to us @bravecliff75516

 

The best path forward is to refer to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

Please let them know of the steps taken so far.

 

Regards,

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 16,126

Re: Can't play videos in GoPro Quik

Hi @bravecliff75516

 

Do you still have the files saved on the SD card?

Are the files successfully imported to PLUS?

 

Have you tried using other applications like iMovie or VLC to view the files?

 

Thanks!

Ej

 

Highlighted
Tourist
Posts: 7

Re: Can't play videos in GoPro Quik

No, I remove this files from SD card, but store it on my HDD (not in GoPro folder)
Yes, all files were uploaded successfully, and I make import twice.

I tried open video with iMovie - it's plying without some problems, but not in Quik((( 

Highlighted
Sightseer
Posts: 1

Re: Can't play videos in GoPro Quik

[ Edited ]

So if you are recording 1080p 60fps on go ace saint 6 you can simply utilize jpeg? 

Highlighted
GoPro
Posts: 16,126

Re: Can't play videos in GoPro Quik

Hi @bravecliff75516

 

Make sure to add the folder to Quik for Desktop's media location.

For reference: How to Add Media Folders in Quik for desktop

 

Thanks!

Ej

 

 

Highlighted
Tourist
Posts: 7

Re: Can't play videos in GoPro Quik

Media location is setupproperly. I see all my videos, but when I open any of it, I see black screen and only sound are played.

Highlighted
GoPro
Posts: 16,126

Re: Can't play videos in GoPro Quik

Hi @bravecliff75516

 

What OS version is your Mac on?

I have encountered a couple cases with the same issue and updating to the latest version usually resolves this.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 7

Re: Can't play videos in GoPro Quik

MacOS Mojave
10.14.5