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Sightseer
Posts: 2

Can't map to external hard drive when adding media to Quik desktop for Mac

I'm trying to add media to the Quik desktop app from an external hard drive, but I am unable to map to the external drive, what am I missing?
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GoPro
Posts: 13,118

Re: Can't map to external hard drive when adding media to Quik desktop for Mac

Hello, @cooloasis74185. Try doing it again following the instructions at How to Add Media Folders in Quik for desktop. Be sure that the files are original GoPro files as the application doe snot detect or recognize non-GoPro media. 

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Sightseer
Posts: 2

Re: Can't map to external hard drive when adding media to Quik desktop for Mac

I did follow those instructions.  The problem is that I cannot even navigate to the external hard drive within the menu.  The files are all original GoPro files, they were just moved to an external drive from the computer's hard drive.

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GoPro
Posts: 15,936

Re: Can't map to external hard drive when adding media to Quik desktop for Mac

Hi @cooloasis74185

 

Make sure that your files are saved to your hard drive/external drive before importing. If your files are stored on an external drive, try copying your files to an internal drive first to see if that resolves the issue.

 

Thanks!

Ej