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Sightseer
Posts: 1
Accepted Solution

Can`t login, still "Authenticating..:" without effect

Hi,

 

yesterday I´ve downloaded the GoPro App for OSX and installed. After installation I´ve created an account, received the confirmation E-Mail and have confirmed my new account. When I try to log-in, I´ll click on submit after fill in my Mailaddress and password and the info-message "Authenticating..." appears above. 

I have a stable internet connection, and also via Safari I can log-in into my account. I´ve tried it several times, without changing. Is there any log-in issue at this time?

Can you help me?

 

Kind regards


Accepted Solutions
Tourist
Posts: 9

Re: Can`t login, still "Authenticating..:" without effect

Hi! My gopro desktop app now works perfectly fine after my computer recently had (very long) updates of the windows 10. So don't blame the gopro app desktop but the windows10 software (with unending updates!). I don't know specifically what went wrong but after that update, now it runs smoothly.
Thanks @mattb for the help though!

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All Replies
GoPro
Posts: 1,755

Re: Can`t login, still "Authenticating..:" without effect

Hi @bluedawn30551

 

I'm sorry to hear that you're running into that issue. Just to be clear, the authenticating message shows up when you're trying to log into the GoPro App for Desktop, correct? Have you tried closing out the program and restarting your computer? 

 

I'm not aware of any log in issues at this time. 

Tourist
Posts: 9

Re: Can`t login, still "Authenticating..:" without effect

Glad to know im not alone with the same problem! uninstalling and restalling the program wasnt any help. 

GoPro
Posts: 1,755

Re: Can`t login, still "Authenticating..:" without effect

Hi @bluecreek89

 

I've heard of other users having similar issues but it isn't common. Do you happen to be using a VPN access when you're trying to log in?

Tourist
Posts: 9

Re: Can`t login, still "Authenticating..:" without effect

No, i don't. I tried to restart even my laptop, accessed the end-task manager, but still is the same.
GoPro
Posts: 1,755

Re: Can`t login, still "Authenticating..:" without effect

Hi @bluecreek89

 

Sorry to hear that that still hasn't worked for you. Have you tried restarting the computer? 

Tourist
Posts: 9

Re: Can`t login, still "Authenticating..:" without effect

Yes i did restarting the computer. i even reinstall the desktop app but nothing happened. I have a lenovo LG50 with windows 10, 64-mbit. It meets the system requirements so that shouldn't be a problem.
Tourist
Posts: 9

Re: Can`t login, still "Authenticating..:" without effect

64 bit windows 10 i mean.