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Reply
GoPro
Posts: 1,755

Re: Can`t login, still "Authenticating..:" without effect

Hi folks, 

 

I'm sorry that you've been running into this issue. I've been exploring it on my end but with little success, as I can't reproduce the problem. 

 

We did just release a new version of Quik today. Please try downloading it HERE to see if that resolves the Authenticating problem. 

Tourist
Posts: 4

Re: Can`t login, still "Authenticating..:" without effect

unisntalled old vrsion. installed via link. still stuck on "Authenticating..."....I have turned off my firewall and still nothing. this bites. 

Tourist
Posts: 4

Re: Can`t login, still "Authenticating..:" without effect

even tried resetting my password....nothing..

Screen Shot 2016-11-18 at 5.00.50 PM.png
Hiker
Posts: 19

Re: Can`t login, still "Authenticating..:" without effect

would uninstalling gopro studio also, work?

Hiker
Posts: 19

Re: Can`t login, still "Authenticating..:" without effect

nope. still not working........ ive deleted everything multiple times. created new accounts. still stuck "authenticating". 

 

GoPro... i love u guys, but please fix this little issue. 

 

**iMac running newest Sierra OS 10.12

Sightseer
Posts: 3

Re: Can`t login, still "Authenticating..:" without effect

Having same problem, Macbook Air OS Sierra 10.12.1 . Any suggestions on 3rd party software to get my clips off a session 4?

Tourist
Posts: 12

Re: Can`t login, still "Authenticating..:" without effect

Ive been having the same problem before and after Sierra. If I leave it authenticating for a while then close the app, it then starts up logged in! Not ideal but it works most of the time. Does need looking into though.

Tourist
Posts: 12

Re: Can`t login, still "Authenticating..:" without effect

Just gone back to the app and There is a message saying saying there is a new update so will try that and see