07-07-2018 08:01 AM
07-15-2018 01:44 PM
OMG. I don't doubt editing hosts file works, but really GOPRO? You shouldn't have to edit a hosts file to be able to log in on a mac.
PS. This is 2018. I work in software here in San Francisco. I know how modern software works. Why can't I just install the software on a mac and log in? The mac is fully up to date. OS High Sierra 10.13.6, updated last week.
07-30-2018 12:53 PM
08-04-2018 12:19 AM
Hello, I can't reach the support, because the phone number on your website isn't correct for Germany.
Please try it out by yourself.
Anyhow, I've got the solution and I want to share it with all GoPro users searching for a solution in this forum.
The problem of a failure at the authentication process is not GoPro's fault!
The hosts file on the Mac is empty (I don't know why) and it should have the appropriate content.
Follow the link or use google (edit hosts file mac os) to get a step by step instruction to get a correct hosts file.
Without the hosts file the mac doesn't know his own IP-adress, so it can't communicate with the GoPro server.
08-04-2018 07:14 AM
09-09-2018 01:50 PM
thank you for the information. I have the same problem but not an computer specialist. Can you explain what I have to do exactly with the mac OS "Terminal".
I tryed so many things and i'm fed up ! I really want to test your solution but i'm not confortable without "tuto".
Thank you in advance