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Sightseer
Posts: 1

Re: Can`t login, still "Authenticating..:" without effect

for me the Authenticating problem was kaspersky antivirus. turn off the protetction and then turn on the app.

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Tourist
Posts: 10

Re: Can`t login, still "Authenticating..:" without effect

thanks for the comment. i wish it were that simple for me. i don't have any antivirus software on my macbook

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GoPro
Posts: 14,348

Re: Can`t login, still "Authenticating..:" without effect

Hi @alithegreat

 

Are you still having trouble with Quik? It would be best to check with Support team again. If a case has already been created for your initial query, you can use the same case number to get an update. 

 

Thanks, 
Marius

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Sightseer
Posts: 2

Re: Can`t login, still "Authenticating..:" without effect

I have a MacBook, running OS High SIerra and I have the same problem, I did restart the Mac and reinstalled Quick but the problem is still there.

 

GoPro please find a solution.

 

Carlo

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GoPro
Posts: 14,348

Re: Can`t login, still "Authenticating..:" without effect

Hello @sweetwater51380

 

There was a newly-released version for Quik for Desktop. See if installing it resolves the issue. You can follow this link for the source: https://shop.gopro.com/softwareandapp/quik-%7C-desktop/Quik-Desktop.html]

 

Let us know how it goes. 

 

Thanks, 
Marius

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Sightseer
Posts: 2

Re: Can`t login, still "Authenticating..:" without effect

It did not work.

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Tourist
Posts: 10

Re: Can`t login, still "Authenticating..:" without effect

same here. i downloaded the latest and still the same issue

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Tourist
Posts: 10

Re: Can`t login, still "Authenticating..:" without effect

i don;t think the support team has any intent of solving this issue. it has been ongoing for a very long time and there are many cases about it but still with no progress to get it fixed