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03-24-2018 11:31 AM
Re: Can`t login, still "Authenticating..:" without effect
[ New ]for me the Authenticating problem was kaspersky antivirus. turn off the protetction and then turn on the app.
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03-24-2018 08:11 PM
Re: Can`t login, still "Authenticating..:" without effect
[ New ]thanks for the comment. i wish it were that simple for me. i don't have any antivirus software on my macbook
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03-26-2018 11:17 AM
Re: Can`t login, still "Authenticating..:" without effect
[ New ]Hi @alithegreat,
Are you still having trouble with Quik? It would be best to check with Support team again. If a case has already been created for your initial query, you can use the same case number to get an update.
Thanks,
Marius
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03-31-2018 02:56 PM
Re: Can`t login, still "Authenticating..:" without effect
[ New ]I have a MacBook, running OS High SIerra and I have the same problem, I did restart the Mac and reinstalled Quick but the problem is still there.
GoPro please find a solution.
Carlo
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04-02-2018 07:18 AM
Re: Can`t login, still "Authenticating..:" without effect
[ New ]Hello @sweetwater51380,
There was a newly-released version for Quik for Desktop. See if installing it resolves the issue. You can follow this link for the source: https://shop.gopro.com/softwareandapp/quik-%7C-desktop/Quik-Desktop.html]
Let us know how it goes.
Thanks,
Marius
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04-02-2018 06:06 PM
Re: Can`t login, still "Authenticating..:" without effect
[ New ]It did not work.
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04-02-2018 06:30 PM
Re: Can`t login, still "Authenticating..:" without effect
[ New ]same here. i downloaded the latest and still the same issue
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04-02-2018 06:32 PM
Re: Can`t login, still "Authenticating..:" without effect
[ New ]i don;t think the support team has any intent of solving this issue. it has been ongoing for a very long time and there are many cases about it but still with no progress to get it fixed