- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
08-10-2016 03:17 AM
Can`t login, still "Authenticating..:" without effect
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hi,
yesterday I´ve downloaded the GoPro App for OSX and installed. After installation I´ve created an account, received the confirmation E-Mail and have confirmed my new account. When I try to log-in, I´ll click on submit after fill in my Mailaddress and password and the info-message "Authenticating..." appears above.
I have a stable internet connection, and also via Safari I can log-in into my account. I´ve tried it several times, without changing. Is there any log-in issue at this time?
Can you help me?
Kind regards
Solved! Go to Solution.
Accepted Solutions
09-09-2016 08:54 AM
Re: Can`t login, still "Authenticating..:" without effect
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
Thanks @mattb for the help though!
All Replies
08-15-2016 01:44 PM
Re: Can`t login, still "Authenticating..:" without effect
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hi @bluedawn30551,
I'm sorry to hear that you're running into that issue. Just to be clear, the authenticating message shows up when you're trying to log into the GoPro App for Desktop, correct? Have you tried closing out the program and restarting your computer?
I'm not aware of any log in issues at this time.
08-16-2016 08:02 AM
Re: Can`t login, still "Authenticating..:" without effect
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
Glad to know im not alone with the same problem! uninstalling and restalling the program wasnt any help.
08-17-2016 08:59 AM
Re: Can`t login, still "Authenticating..:" without effect
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hi @bluecreek89,
I've heard of other users having similar issues but it isn't common. Do you happen to be using a VPN access when you're trying to log in?
08-17-2016 09:07 AM
Re: Can`t login, still "Authenticating..:" without effect
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-18-2016 03:53 PM
Re: Can`t login, still "Authenticating..:" without effect
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hi @bluecreek89
Sorry to hear that that still hasn't worked for you. Have you tried restarting the computer?
08-20-2016 01:03 AM
Re: Can`t login, still "Authenticating..:" without effect
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-20-2016 01:04 AM
Re: Can`t login, still "Authenticating..:" without effect
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content