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GoPro
Posts: 11,574

Re: Can`t login, still "Authenticating..:" without effect

Hello @snowycreek73445

 

Sorry to hear that the issue is still not resolved for you. Let our Support team help. Please get in touch with them through phone or chat here https://gopro.com/help/ContactUs so they can walk you through the steps. Make sure that you have access to your computer when you contact them. 

 

Best regards, 
Marius

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Tourist
Posts: 11

Re: Can`t login, still "Authenticating..:" without effect

I have the same issue on windows 10. 

So.... i contact the support, talked to them over the phone, also send them my system info and dxdiag. guess what?... they told me eventually that their software expert needs to check it and to come back to me. still waiting, where are you guys???? 

the case number is: 05040322

 

BTW your support (at least the tier I've talked to) is so so basic... can believe that is the knowledge level for a tech company in 2018???? 

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Tourist
Posts: 11

Re: Can`t login, still "Authenticating..:" without effect

Where are the support experts , GoPro????? 

 

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Tourist
Posts: 3

Re: Can`t login, still "Authenticating..:" without effect

[ Edited ]

Hello @snowycreek73445

there is no local host entry in your file.

 

It is neccessary, that you have the following (additional) entry:

 

127.0.0.1  localhost

 

Otherwise the MAC doesn't know its own adress and can't communicate to the GoPro-Server.

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Sightseer
Posts: 2

Re: Can`t login, still "Authenticating..:" without effect

I have the same issue, and can't login/import anything using Quik.

It's been over 2 years and the Mac ap is still unusable? 

 

Yes, I tried suggestions in this thread and couple of other, but problem still persist.

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GoPro
Posts: 14,136

Re: Can`t login, still "Authenticating..:" without effect

Hi @karolj7546

 

 

Please try these troubleshooting steps:

 

Restart Quik for Desktop with default settings. Help> Restart with default settings.
If it's still the same restart your computer and try again. You can also try to uninstall/reinstall Quik.
Create a new gopro.com user account and attempt to reproduce the issue
If all else fails, create a new user account on the local computer and attempt to reproduce the issue.

 

In addition to this, please let us know if the main email you have used is associated with a GoPro Plus subscription.

 

Thanks!

Ej

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Hiker
Posts: 10

Re: Can`t login, still "Authenticating..:" without effect

Tried all these steps before but it still hanging at the same page. 

there is really no any general solution to your software since so many years?? why not just create something general and support your customers..just feel frustrated when plug in my memory card and quik started automatically without ending.

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GoPro
Posts: 14,136

Re: Can`t login, still "Authenticating..:" without effect

 

Hi @leonardgan

 

Is your email associated with a GoPro Plus subcscription?

Please let us know so we can add this to our report.

 

Thanks!

Ej