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GoPro
Posts: 19,720

Re: Can`t login, still "Authenticating..:" without effect

 

Hi @royalsand18434

 

I am sorry for any troubles caused. This is definitely not the kind of experience we want you to have.

For further assistance, you may reach out to our Support Team by phone or chat.

Please take note of their operating hours listed on this link

 

 

Best Regards,

Ej

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Sightseer
Posts: 2

Re: Can`t login, still "Authenticating..:" without effect

OMG. I don't doubt editing hosts file works, but really GOPRO? You shouldn't have to edit a hosts file to be able to log in on a mac. 

 

PS. This is 2018. I work in software here in San Francisco. I know how modern software works. Why can't I just install the software on a mac and log in? The mac is fully up to date. OS High Sierra 10.13.6, updated last week. 

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Tourist
Posts: 3

Re: Can`t login, still "Authenticating..:" without effect

Hi, I've got the same problem with a hanging authentication. Is it possible to post this step by step instructions concerning the editing of the hosts files?

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GoPro
Posts: 16,027

Re: Can`t login, still "Authenticating..:" without effect

Hello @dominicm3586

 

It would be best to get in touch with our Support team so they can walk you through the steps. You can reach them through phone or chat here https://gopro.com/help/ContactUs

 

Thanks, 
Marius

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Tourist
Posts: 3

Re: Can`t login, still "Authenticating..:" without effect

Hello, I can't reach the support, because the phone number on your website isn't correct for Germany.

Please try it out by yourself.

 

Anyhow, I've got the solution and I want to share it with all GoPro users searching for a solution in this forum.

The problem of a failure at the authentication process is not GoPro's fault!

The hosts file on the Mac is empty (I don't know why) and it should have the appropriate content.

Follow the link or use google (edit hosts file mac os) to get a step by step instruction to get a correct hosts file.

 

https://www.imore.com/how-edit-your-macs-hosts-file-and-why-you-would-want

 

Without the hosts file the mac doesn't know his own IP-adress, so it can't communicate with the GoPro server.

host-file-mac-screenshot-04.jpg
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GoPro
Posts: 19,720

Re: Can`t login, still "Authenticating..:" without effect

 

Hi @dominicm3586

 

Thank you for sharing this information, this is a big help! I will have this shared to the team in charge.

 

We'll have the number verified but it should be working within their hours of operation listed here.

 

 

Regards,

Ej

 

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Tourist
Posts: 8

Re: Can`t login, still "Authenticating..:" without effect

thank you for the information. I have the same problem but not an computer specialist. Can you explain what I have to do exactly with the mac OS "Terminal".

I tryed so many things and i'm fed up ! I really want to test your solution but i'm not confortable without "tuto".

Thank you in advance

 

Capture d’écran 2018-09-08 à 14.16.02.png
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Tourist
Posts: 8

Re: Can`t login, still "Authenticating..:" without effect

This my configuration. May I have to delete something ? Thank you for your support

Capture d’écran 2018-09-09 à 23.01.02.png