Can't import files in Quik or with Explorer

[smalldree]

Bonjour!

I am unable to import media from my Gopro 5 black.
The media are in the device. I see them. When I plug the device with the USB cable, Quik sees no import to do.
Importing from Windows Explorer does not work either.
The device appears, but the media are missing.
The media are nevertheless well and truly inside the Gopro.
What should I do?

Thank you for helping me.

I use Windows 10.

[aragon1006 · Accepted solution]

Hi @smalldree

Follow the steps listed here to get "No Files to Import" error resolved.

Let us know how it goes.

You can also reach out to our Support Team for further assistance. https://gopro.com/help/ContactUs

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @smalldree

Follow the steps listed here to get "No Files to Import" error resolved.

Let us know how it goes.

You can also reach out to our Support Team for further assistance. https://gopro.com/help/ContactUs

Thanks!

Ej