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Tourist
Posts: 4

Can’t find original video after trim

I trimmed a video because I wanted to share it to my friend for the part his kids are in. But now I can’t find my original length with my kids part in it! If you trim a video on the desktop app does it make it a new additional video or it saves the trim as the new original? I really want my full length video back.
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GoPro
Posts: 6,533

Re: Can’t find original video after trim

Hi @xcerealkillerx

 

When trimming a video, a new file will be created once it's saved.

Your clips should be on the Edits view.

 

You may also check the GoPro folder saved on your computer to locate the original file.

 

I hope this helps.

 

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: Can’t find original video after trim

I called GoPro support and basically I screwed up. When you edit a video on the desktop app and trim it that will be your new original video. The original full length is trashed and it keeps the trimmed video as the new original. The only way he recommended get passed this is if you copy the original video somewhere else that way when you trim it you still have a full version of the original video saved somewhere. So my original video is come forever now I only have a few seconds of the trimmed video left of it.
GoPro
Posts: 1,281

Re: Can’t find original video after trim

@xcerealkillerx, do you remember deleting some files from the Quik for Desktop after you trimmed the original videos?

 

As previously mentioned by @aragon1006, a new file will be created (e.g. GH010001-1, GH010002-1, etc.) when you trim the original video and the trimmed video will also be saved on the Edits section. The original file shouldn't be overwritten.

 

The default location for the imported media from the camera is under the following path:

  • /Users/<YourUserName>/Pictures/GoPro - Mac
  • C:\Users\<YourUserName>\Pictures\GoPro - Windows

For more information on the exact location of your media files, you can try the following steps:

  1. Select a media file along the thumbnail viewer on Quik for Desktop.
  2. Right click on a thumbnail.
  3. Select the option "Show in Finder (Mac)" or "Show in Explorer (Windows)"
Tourist
Posts: 4

Re: Can’t find original video after trim

@aenriquez
Even in my imported file on my desktop the original now shows as the length of the trimmed section. I called GoPro support today and they countered what you just mentioned saying if you trim a video on your desktop app it will not save save two videos it will make the new trim the original and delete everything that was not in my new trimmed section. They recommend for future knowledge to save the original video in a different area that way when I crop it I still have the original full length video safe. I think that sucks big time why the hell will it delete my whole original video after trimming one section I assumed, like you mentioned it will save two files automatically one the original and the other the new trimmed section. Now I lost 5 mins of valuable family memories at Disneyland all became I trimmed a 40 second clip for a friend and her kids.
Tourist
Posts: 4

Re: Can’t find original video after trim

@aragon1006 GoPro customer service is telling me otherwise and it’s very frustrating. Why will you lose your full length video after trimming s section of it they should of made it where it saves 2 files end of the day. The original and the trimmed section. Even when I go to my folder where all my GoPro media is saved the video is only showing the reduced 40 second trimmed section now and no longer the full 5min length.
GoPro
Posts: 1,281

Re: Can’t find original video after trim

[ Edited ]

Sorry to hear about the trouble, @xcerealkillerx. I find it kind of odd if what you're saying is Quik for Desktop didn't work as expected -- separate file wasn't created for the trimmed video. If so, I also want to get a better understanding on what exactly happened to the original clip in order to prevent situations like this from happening again in the future.

 

I replicated the same thing on my end and here's what happened after I trimmed one of my videos using Quik for Desktop.

  • I selected the 11 secs video on my Media List.
  • Clicked on the scissors icon at the bottom.
  • Trimmed the clip down to 5 secs.
  • Clicked on Save button.

 

Once the clip is saved, you can find the trimmed clip under the sections Recent, Edits, or Media (last clip based on the time created).

 

Did you go through the same process when you trimmed your original video file? If no, can you please tell us how?