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Reply
Tourist
Posts: 8

Can't export/clip from Quik at 4k/60fps on Windows 10

[ Edited ]

Have a super-fast desktop with an i7 CPU, 32 GB of RAM, SSD drive, and NVidia GTX 980 video card. Definitely not a cheap setup.

 

Can not export clip in 4k/60fps resolution. I am, however, able to export at 1080p. Interestingly, the Quik version on my old mac laptop works great. 

 

I can view the video files natively using the Windows 10 media player, and have the Windows 10 HEVC extensions installed. 

 

What am I doing wrong? Error msg attached.

 

GoProQuik_ErrorMsg.PNG
GoPro
Posts: 8,889

Re: Can't export/clip from Quik at 4k/60fps on Windows 10

Hi @alexgopro007

 

HEVC is not fully compatible with Quik for Desktop just yet.

See HEVC Explained, for reference.

 

Thanks!

Ej

Tourist
Posts: 8

Re: Can't export/clip from Quik at 4k/60fps on Windows 10

So how am I doing it on my old mac laptop ?

Tourist
Posts: 8

Re: Can't export/clip from Quik at 4k/60fps on Windows 10

The HEVC Explained link doesn't mention that Quik doesn't support HEVC. Where do you see where it says that?
GoPro
Posts: 3,505

Re: Can't export/clip from Quik at 4k/60fps on Windows 10

Hi @alexgopro007

 

 

https://gopro.com/help/articles/block/hevc

It's under "What are the limitations with HEVC on a computer?"

 

You can only copy files but it won't play. 

 

Regards,

-Jay

Tourist
Posts: 8

Re: Can't export/clip from Quik at 4k/60fps on Windows 10

I'm not trying to play the videos in the Quik app (although they were playing yesterday, and for some strange reason, they're not playing today). I'm trying to EXPORT them, with the telemetry overlays. Interesting that my slow and old mac laptop can do this, while my much-more-powerful windows desktop can't.

 

Keep in mind that I can play the videos just fine with the Windows 10 built-in media player, but that only worked after I installed the HEVC extensions, which I downloaded from the Microsoft store (for $0.99).

 

 

GoPro
Posts: 2,432

Re: Can't export/clip from Quik at 4k/60fps on Windows 10

Thanks for the update, @alexgopro007. What camera are you using? You may also be able to get more information similar to this topic from this thread.

Tourist
Posts: 8

Re: Can't export/clip from Quik at 4k/60fps on Windows 10

I'm using the latest -- GoPro 7 Black. It is interesting how my 3 year old Macbook pro is able to extract the HEVC files in full resolution, and able to overlay the GPS & telemetry and export as 4k/60fps. However, my Windows box can't. Seems to me that the Windows version of the Quik is not coded as well as the Mac version.