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Tourist
Posts: 2

Can't edit Hero4 Videos but can edit Hero videos

Hi, wondering if anyone can help, I have a Hero camera and a Hero4 Session camera. Both record in 1920x1080 but the Hero is 25fps and the Hero4 Session is 50fps.

 

Both can be imported into GoPro Studio (not using QUIK for Desktop) and converted to AVI (from MP4) but the converted files from the Hero4 Session will not drag and drop onto the "Drag Video Here" video timeline in "Step 2 EDIT" window.

 

The Hero files will drag and drop ok.

 

Can't show a screenshot as can't capture the cursor, but when you drag and drop a HERO video a Green bar appears next to the video camera icon and it drops the video in the timeline.

 

When I drag the HERO4 Session video I just get a cursor arrow, a rectangle and a + sign but it won't drop it?

 

I'm using 64-bit Windows 7. 

 

Any ideas would be gratefully received.

 

Thanks. 

GoPro
Posts: 3,924

Re: Can't edit Hero4 Videos but can edit Hero videos

Hey @snowysurf33327,

 

If you get in touch with our Support Team directly they may be able to help!

 

They can take a look at your system to see if they can identify what may be going on.

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

Tourist
Posts: 2

Re: Can't edit Hero4 Videos but can edit Hero videos

Ok thanks, I will do and come back here with the result. Cheers.