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Sightseer
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Accepted Solution

Can't connect GoPro to Quik app

[ Edited ]

I have downloaded the GoPro Quik app on mac and plugged in the camera. However the app doesn't seem to be finding the camera. Any idea how to solve this issue?


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GoPro
Posts: 6,644

Re: Can't connect GoPro to app

@daringsand35667, sorry to hear about the trouble. Run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: 

 
Additionally, if using MacOS Catalina, you can try the suggestions in this thread to see if they'll work for you: https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Quik-not-compatible-with-macOS-Catalina/m-p/50... 

 

And make sure that your Mac system allows access to removable devices. See this thread https://community.gopro.com/t5/GoPro-Apps-for-Desktop/GoPro-Quick-Mac-import-not-working-import-butt... for more details. 

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Highlighted
GoPro
Posts: 6,644

Re: Can't connect GoPro to app

@daringsand35667, sorry to hear about the trouble. Run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: 

 
Additionally, if using MacOS Catalina, you can try the suggestions in this thread to see if they'll work for you: https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Quik-not-compatible-with-macOS-Catalina/m-p/50... 

 

And make sure that your Mac system allows access to removable devices. See this thread https://community.gopro.com/t5/GoPro-Apps-for-Desktop/GoPro-Quick-Mac-import-not-working-import-butt... for more details.