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Tourist
Posts: 3

Can't change my nickname

Hi,

I have been assinged a random nickname but I want to change it. It tells me that I can change my nick name once, where this was my first attemt to change it, I haven't tried to change before. 

I dont want to be stuck with this lame nickname...

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GoPro
Posts: 11,320

Re: Can't change my nickname

Hello @sweetpike85700

 

Thank you for reaching out. See if the steps provided by @jefft on this thread will help solve the issue.

Let us know how it goes. 

 

Best regards, 
Marius

 

 

Highlighted
Tourist
Posts: 3

Re: Can't change my nickname

Hi Marius,

Unfortunately this thread doesn’t help with my problem. Becuase I get the error saying you can change your nickname once. So the pencil that needs to appear next to the nickname box doesnt appear.

As I said, I never attempted to change my nickname,so I shouldn’t get this error.
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GoPro
Posts: 11,320

Re: Can't change my nickname

Hello @sweetpike85700

 

Let our Support team help. You can reach them via phone or chat here https://gopro.com/help/ContactUs

 

Thanks, 
Marius