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Sightseer
Posts: 3
Accepted Solution

Can not log in to Quik

Tried finding a solution from the Archive - unsuccessful.

 

Deleted Quik & reinstalled latest version today (30th April 2019).

 

I get the same error message @login : the app needs an internet connection to sign you in.

 

I have an active internet line - hence being able to login via the webpage and create this ticket.

 

I've switched my connected between;

Wifi

Ethernet

Hotspot tethering via my mobile phone network.

 

Still the same error message - the app needs an internet connection to sign you in.

 

I am running windows 10.

 

Please help :) 

 

thanks 


Accepted Solutions
GoPro
Posts: 2,438

Re: Can not log in to Quik

Hi @dart15,

 

You may try the following troubleshooting steps: 

  1. Open Quik for desktop
  2. While on the login screen, select the "Help" tab above the Quik for desktop window
  3. Select "Restart with default settings"
  4. A modal will appear saying "Are you sure?". Click "Restart" once more.
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
  6. Go to the login screen and input your credentials. You should then be able to login successfully.

If you are still experiencing the same, attempt to perform the below options: 

  1. Close Quik for desktop while the "Authenticating" message is appearing
  2. Disconnect the computer/laptop from Wi-fi or remove ethernet cable if one is connected to ensure there is no connection to the internet
  3. Open the Task Manager on the computer(Ctrl + Shift + Esc) and look for "Quik.exe" under the background processes.
  4. Right-click "Quik.exe" and select "End Task"
  5. Keep the internet connection disconnected and launch Quik for desktop. Confirm that it properly opens, then re-enable Wi-fi. 

 

Hopefully this helps!

 

Ann

View solution in original post


All Replies
GoPro
Posts: 2,438

Re: Can not log in to Quik

Hi @dart15,

 

You may try the following troubleshooting steps: 

  1. Open Quik for desktop
  2. While on the login screen, select the "Help" tab above the Quik for desktop window
  3. Select "Restart with default settings"
  4. A modal will appear saying "Are you sure?". Click "Restart" once more.
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
  6. Go to the login screen and input your credentials. You should then be able to login successfully.

If you are still experiencing the same, attempt to perform the below options: 

  1. Close Quik for desktop while the "Authenticating" message is appearing
  2. Disconnect the computer/laptop from Wi-fi or remove ethernet cable if one is connected to ensure there is no connection to the internet
  3. Open the Task Manager on the computer(Ctrl + Shift + Esc) and look for "Quik.exe" under the background processes.
  4. Right-click "Quik.exe" and select "End Task"
  5. Keep the internet connection disconnected and launch Quik for desktop. Confirm that it properly opens, then re-enable Wi-fi. 

 

Hopefully this helps!

 

Ann