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Tourist
Posts: 3

Camera does not synchronize with desktop browser

[ New ]

My GoPro Hero 9, does automatically upload with the app to the could. But these files are not visible in the browser. How can I watch them in the browser?

GoPro
Posts: 30,743

Re: Camera does not synchronize with desktop browser

[ New ]

Hi @gitteg3822

 

Would you mind checking if the files are stuck on upload?

See Manage Upload Page in Media Library

 

Thanks!

Ej

Tourist
Posts: 3

Re: Camera does not synchronize with desktop browser

[ New ]

There are no uploads pending. 

GoPro
Posts: 30,743

Re: Camera does not synchronize with desktop browser

[ New ]

Hi @gitteg3822

 

Can you please do a test upload via gopro.com/login ?

Also, we have recently released an update for the GoPro Quik app.

Make sure to restart your phone before testing it again.

Let us know how it goes with the new version.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Camera does not synchronize with desktop browser

[ New ]

Hello,

 

I have updated the Quick app on my Iphone. I have updated my Iphone to IOS 15.1. Phone restarted.

- made a movie on the gopro, and uploaded this through wifi on my phone, and is shown in the cloud tab in the quick app

- uploaded a file to https://plus.gopro.com/media-library/ - no problem

 

- but none of the movies I have uploaded to the quick app on my phone is visible in https://plus.gopro.com/media-library/

 

Best regards, Gitte