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Sightseer
Posts: 1

Camera connected but Quik does not prompt "Import files"

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I've connected my GoPro Hero 8 to my computer but the Quik desktop app for windows does not prompt me to "Import Files". How else can I get the media on the app? Thanks!

GoPro
Posts: 26,249

Re: Camera connected but Quik does not prompt "Import files"

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Hi @siaolian

 

Please try the troubleshooting steps on this link.

You can also try this: go to Device Manager> Find GoPro> Select "Disable" then "Enable"

 

Thanks!
Ej