08-13-2017 07:48 AM
After Apple pushed recent update on Sierra to 10.12.6, I am unable to watch videos in Quick app after import. It plays sound, but the screen is black. Although thumbnails shows the image. When I open the file in another app like QuickTime or Preview, it plays normally just fine.
most of my videos are in 1080p/720p, 30 or 60fps, all have the same issue.
Note: photo timelapse playback has no issues. did not try with video timelapse yet.
Here it plays just fine in QuickTime:
Solved! Go to Solution.
06-24-2018 10:48 AM - edited 06-24-2018 10:49 AM
@coolcat37 GoPro Support veers away from solving this. I decided to dig through this once again, and i found another workaround for myself, possibly for others too. Keep my fingers crossed this post will stay
I went online and googled for GoPro Studio app for Mac. since it is not officialy suported anymore, i had to go through a third party website. This is a tricky part, I downloaded installation file at my own risk, Version 2.5.12 (18.104.22.16830) (Other versions may work too, i just came across this one). This is why i am saying "keep my fingers crossed", and i cant really attach the link i guess, snice this post may be banned right away.
After I downloaded and installed the Studio app, i restarted my Mac, launched the Studio app. I received a message that this app is not optimized for my Mac, meaning it is 32-bit. I ignored the message and opened the Quik app. Now all the videos are playing as they should. BUT, i have 4K videos lagging pretty bad (they do not lag if i open them in Finder, whether it is QuikTime or Preview apps). It may be due to graphics memory being on a lower end for Quik
Please let me know if this works for anyone else or if your outcome is a bit different, or if that didnt help at all.
12-06-2017 10:38 PM
Yes the GoPro is up to date. My Mac has just updated to High Sierra and that apparantly triggers Gopro Quick to not playback videos old or new. Just a blank screen. You have many questions on your forums ragarding this why doesnt Gopro sort it out? Or at least acknowledge you have a problem since mac has done their update.
I have had many issues with this unit. When I use the remote I can only record for 25 mins before battery goes flat. I have purchase sevaral different cards as I was told it was the card. That made no difference!
How do I get my money back as GoPro say they have a money back guarantee with no hassles? I asked Harvey Norman where I bought it from to refund me but they wont! Very disapointed
Its been a pointless purchase for me so far as its never gone right as advertised. I have returned this unit three times over several months after excuses that Gopro will have an update soon so just wait Im told. Im still waiting and nothing happening so I now want my money back as requested 4 months ago. Can you help me with our supplier?
Hope to hear from you soon.
12-08-2017 06:55 PM - edited 12-08-2017 06:56 PM
@ryanv12566 How about sharing the solution to this problem with everyone? I am waiting for a response from your team for few months now, and I am sure there are many more desperate customers like me. Please, show some customer service and care