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Hiker
Posts: 12
Accepted Solution

Black screen playback Quick for macOS Sierra

After Apple pushed recent update on Sierra to 10.12.6, I am unable to watch videos in Quick app after import. It plays sound, but the screen is black. Although thumbnails shows the image. When I open the file in another app like QuickTime or Preview, it plays normally just fine.  

 

most of my videos are in 1080p/720p, 30 or 60fps, all have the same issue. 

 

Note: photo timelapse playback has no issues. did not try with video timelapse yet.  

Screen Shot 2017-08-13 at 10.41.51 AM.png

 

Here it plays just fine in QuickTime:

Screen Shot 2017-08-13 at 10.42.57 AM.png


Accepted Solutions
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Hiker
Posts: 12

Re: Black screen playback Quick for macOS Sierra

[ Edited ]

@coolcat37 GoPro Support veers away from solving this. I decided to dig through this once again, and i found another workaround for myself, possibly for others too. Keep my fingers crossed this post will stay

 

I went online and googled for GoPro Studio app for Mac. since it is not officialy suported anymore, i had to go through a third party website.  This is a tricky part, I downloaded installation file at my own risk, Version 2.5.12 (2.5.12.6230) (Other versions may work too, i just came across this one). This is why i am saying "keep my fingers crossed", and i cant really attach the link i guess, snice this post may be banned right away. 

 

After I downloaded and installed the Studio app, i restarted my Mac, launched the Studio app. I received a message that this app is not optimized for my Mac, meaning it is 32-bit. I ignored the message and opened the Quik app. Now all the videos are playing as they should. BUT, i have 4K videos lagging pretty bad (they do not lag if i open them in Finder, whether it is QuikTime or Preview apps). It may be due to graphics memory being on a lower end for Quik

Screen Shot 2018-01-01 at 9.15.21 PM.png

 

Please let me know if this works for anyone else or if your outcome is a bit different, or if that didnt help at all. 

 

Thanks

View solution in original post


All Replies
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Sightseer
Posts: 1

Re: Black screen playback Quick for macOS Sierra

I am having the exact same problem.

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Hiker
Posts: 12

Re: Black screen playback Quick for macOS Sierra

Were you able to solve? 

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Tourist
Posts: 7

Re: Black screen playback Quick for macOS Sierra

I have the exact same problem too! No reply from Gopro regarding this.

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GoPro
Posts: 3,924

Re: Black screen playback Quick for macOS Sierra

Hi @sunnyvista32360,

 

Is your Quik up to Date? What version are you running?

 

It may be helpful to uninstall and reinstall.

 

Best,

Ryan

 

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Tourist
Posts: 7

Re: Black screen playback Quick for macOS Sierra

Yes the GoPro is up to date. My Mac has just updated to High Sierra and that apparantly triggers Gopro Quick to not playback videos old or new. Just a blank screen. You have many questions on your forums ragarding this why doesnt Gopro sort it out? Or at least acknowledge  you have a problem since mac has done their update.

 

I have had many issues with this unit. When I use the remote I can only record for 25 mins before battery goes flat. I have purchase sevaral different cards as I was told it was the card. That made no difference!

 

How do I get my money back as GoPro say they have a money back guarantee with no hassles? I asked Harvey Norman where I bought it from to refund me but they wont! Very disapointed

 

Its been a pointless purchase for me so far as its never gone right as advertised. I have returned this unit three times over several months after excuses that Gopro will have an update soon so just wait Im told. Im still waiting and nothing happening so I now want my money back as requested 4 months ago. Can you help me with our supplier?

 

 

Hope to hear from you soon.

 

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GoPro
Posts: 3,924

Re: Black screen playback Quick for macOS Sierra

Hi @sunnyvista32360,

 

If you get in touch with our Support Team they may be able to get that sorted out for you! https://gopro.com/help/ContactUs

 

Best,

Ryan

Highlighted
Hiker
Posts: 12

Re: Black screen playback Quick for macOS Sierra

[ Edited ]

@ryanv12566 How about sharing the solution to this problem with everyone? I am waiting for a response from your team for few months now, and I am sure there are many more desperate customers like me. Please, show some customer service and care